Erin Mayes
Wayne,MI
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant Associate
Michigan Medicine
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Patient Services Associate
Michigan Medicine
03.2022 - 09.2022
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Contributed to a positive team environment by assisting colleagues as needed during busy periods or staff shortages.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Patient Services Associate
Michigan Medicine
06.2021 - 03.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with healthcare providers to ensure seamless communication and coordination of care.
- Trained new hires on front desk procedures, ensuring consistent quality of service and adherence to office policies.
Education
Bachelor of Science - Nursing
Eastern Michigan University
Ypsilanti, MI05-2028
Skills
- HIPAA compliance
- Time management
- Patient confidentiality
- Customer service
- Medical terminology knowledge
- Leadership qualities
- Vital sign monitoring
- Money handling
- Decision-making
- Courteous and professional
- Oral communication
- Reliable team player
Certification
- CPR/AED Certification
Medical Assistant Preceptor
Attended and completed preceptor training course to foster a positive training experience for new hires
Timeline
Medical Assistant Associate
Michigan Medicine
10.2022 - Current
Patient Services Associate
Michigan Medicine
03.2022 - 09.2022
Patient Services Associate
Michigan Medicine
06.2021 - 03.2022
- CPR/AED Certification
Bachelor of Science - Nursing
Eastern Michigan University
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