Erin Mccafferty

• Assisted with completion of monthly management accounts for group subsidiaries within timelines for review.

• Co ordinated invoice processes with group entities

• Monitored Credit Control on customers.

Reconciled bank accounts on a regular basis ensuring that all transactions were accurately recorded.

• Managed the administration involved with Employee Expenses, setting up new Employees on SAP Concur, dealing with any expense enquires quickly and effectively, reviewing expense claims and setting up payments.

• Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
• Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
• Ensured compliance with all health department regulations by maintaining a clean workspace at all times.
• Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
• Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Greeted new customers, discussed specials, and took drink orders.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Developed strong rapport with regular customers through friendly conversations and attentive service.

• Assisted with serving at events such as weddings, christenings, and Christmas parties.

• Greeted guests in a friendly and welcoming manner.

• Provided guidance to guests in selecting menu items.

• Excelled in high-pressure and fast-paced environments.

• Worked shifts in housekeeping to accommodate management in times of staff shortages.