Erin McCarthy
Marlborough,USA
Summary
Dynamic PCA with extensive experience at Tempus Unlimited, excelling in medication management and compassionate care. Proven ability to enhance patient well-being through effective communication and emotional support. Skilled in maintaining accurate documentation and adhering to safety protocols, ensuring high-quality patient services and satisfaction. Committed to delivering exceptional care and support.
Overview
16
16
years of professional experience
Work History
PCA
Tempus Unlimited
Worcester, Massachusetts
10.2024 - 05.2025
- Supported clients in medication management and health monitoring tasks.
- Documented client progress and changes in health status regularly.
- Provided emotional support and companionship to enhance client well-being.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Accompanied clients to doctor's appointments and outings when necessary.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Transported clients from one location to another in an efficient manner.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted with patient admissions, discharges and transfers.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Temporary Position
Cumberland Farms
05.2024 - 09.2024
- Responsibilities included: Lottery, Cash Handling, Truck delivery, Stocking items as needed, Making food and coffee, maintenance.
Team Member
Advanced Auto Parts
Clinton, Massachusetts
11.2022 - 04.2024
- Operated cash register and processed customer transactions efficiently.
- Maintained inventory levels and organized stock on shelves.
- Assisted customers with product selection and provided knowledgeable advice.
- Handled customer inquiries and resolved issues promptly and courteously.
- Collaborated with team members to ensure store cleanliness and presentation.
- Followed safety protocols to maintain a safe working environment for all staff.
- Participated in training new staff on store protocols and best practices.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Collaborated with team members to maximize productivity and efficiency.
Package Handler
FedEx
Boylston, USA
11.2021 - 03.2024
- Organized packages for each FedEx driver to facilitate efficient daily deliveries (Monday - Friday)
- Sorted packages by destination for efficient processing.
- Operated conveyor systems to move packages through sorting areas.
- Adhered to safety protocols while operating machinery and equipment.
- Collaborated with team members to ensure timely package handling.
- Assisted in training new employees on safe package handling techniques.
- Labeled parcels accurately according to company guidelines.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Waitress and Takeout Member
IL Forno Restaurant
02.2013 - 11.2018
- Complied with cash handling procedures to meet regional cashier variance policy.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions, and offered advice.
- Processed customer payments quickly and returned exact changes and receipts.
- Monitored sales events to protect products, added new merchandise, and rang up purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed 100-200 transactions per day with exceptional accuracy.
- Assisted Front End supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers.
- Resolved issues regarding customer complaints and escalated worsening concerns to the owner or his assistant (Assistant manager to the owner of the store) for remediation.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Medical Secretary/Receptionist
UMass Memorial Medical Center
11.2009 - 04.2018
- Schedule, reschedule, and cancel appointments.
- Take phone calls from patients, labs, and physicians. (200+ calls per 8-10 hour shifts, done by only me as the secretary/receptionist)
- Document telephone messages into notes and assigns them to the proper nurse or to Dr. Gonzalez
- Schedule staff meetings
- Receiving copayments for patients that had them
- Sending out payments that may be due to any businesses through Dr. Gonzalez or overpayments returned to his patients
- Welcome patients to our office and take their names and appointment times
- Provide new patients with forms and other documents that they must fill out
- File patient forms in the appropriate place after scanning them into our EHR system
- Accept payment for co-pays and other fees required prior to services being rendered
- Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival
- Schedule next appointments prior to patients leaving the office
- Coordinate diagnostic tests, treatments, and other necessary care with appropriate facilities and professionals
- Answer the phones and direct patient, insurance, and vendor call as appropriate
Manager/Cashier Team Lead
Price Rite
02.2012 - 09.2016
- Assisted with training new cashiers and customer service team members to increase the speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Learned roles of other departments to provide coverage and keep the store operational.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Built and maintained productive relationships with employees.
- Supervised more than 15 cashiers and associates to maximize performance, efficiency and service levels.
Education
High School Diploma -
West Boylston Middle High School
West Boylston, MA05.2005
Skills
- Effective sales techniques
- Point of Sale (POS) system operations
- Relationship management
- Regulatory compliance
- Price memorization
- Effective customer upselling
- Sales techniques
- Service prioritization
- Conflict and dispute resolution
- Personal care assistance
- Medication management
- Health monitoring
- Effective communication
- Problem solving
- Attention to detail
- Emotional support
- Compassionate care
- Patient documentation
- Safety awareness
- HIPAA compliance
- Nutrition monitoring
- Safety protocols
- Patient services
References
References available upon request.
Timeline
PCA
Tempus Unlimited
10.2024 - 05.2025
Temporary Position
Cumberland Farms
05.2024 - 09.2024
Team Member
Advanced Auto Parts
11.2022 - 04.2024
Package Handler
FedEx
11.2021 - 03.2024
Waitress and Takeout Member
IL Forno Restaurant
02.2013 - 11.2018
Manager/Cashier Team Lead
Price Rite
02.2012 - 09.2016
Medical Secretary/Receptionist
UMass Memorial Medical Center
11.2009 - 04.2018
High School Diploma -
West Boylston Middle High School