Erin McClelland

• Managed development of HR processes, policies & procedures for 2,000 employees
• Tracked and analyzed state & federal legislation and regulatory policies and proposals
• Promoted legislative priorities before state policymakers
• Prepared status reports on legislative and regulatory actions and briefed executives
• Designed systems for hiring, performance management and leadership development
• Led process improvement and organizational change efforts across the system

• Designed/Managed the first state-licensed orthomolecular medical center for behavioral health and addiction
• Raised $3 million in seed funding from a diverse network of donors
• Developed and operated a systemic learning organization
• Conceptualized and executed an effective legislative and regulatory strategy for state and federal licensure approval
• Developed marketing materials, media strategies and messaging
• Presented publicly as a health policy and process expert in the media

• Managed and supervised administrative and daily program operations, complying with policies and state regulations.
• Established strong relationships with key internal and external stakeholders, ensuring support for program initiatives.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.

• Charged with program development and enhancement of billing and payer process and client satisfaction for multiple facilities

• Worked with public and commercial insurance reps to streamline reimbursement policies, restoring profitability

• Trained on healthcare policy under former US Treasury Secretary Paul O’Neill.
• Implemented lean processes across 4 PA healthcare systems (UPMC, Mercy, Pyramid Healthcare & Gateway Rehabilitation.)
• Served as the addiction expert for the White House Office of National Drug Control Policy 25 Cities Initiative.
• Led a leadership group of recovery stakeholders in PA, NY and NJ.