Erin McCoy
Manchester,NH
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Aroma Joes. Skilled in team leadership and complex problem-solving, excel in staff training and development, driving sales growth, and improving service delivery. Has adaptability and focus on results have consistently fostered positive customer relationships and team performance. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Manager, Barista
Aroma Joes
2020.02 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Hostess
Twoten Oyster Bar & Grill
2024.02 - 2024.05
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Special Needs Babysitter
Family Members
2018.01 - 2022.09
- Successfully managed behavioral issues using positive reinforcement techniques.
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
- Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
- Established safe and nurturing environment, promoting positive behavior and emotional growth.
- Utilized adaptive equipment effectively, enabling increased independence for children with mobility limitations.
- Ensured safety during outdoor activities by diligently supervising all special needs kids.
- Maintained confidentiality regarding personal information of kids while communicating progress with parents and healthcare professionals.
- Maintained regular communication with families, ensuring transparency and fostering trust in childcare services.
Education
BBA - Business Management
University of Rhode Island
Kingston, RI05.2026
High School Diploma -
Manchester Memorial High School
Manchester, NH06.2022
Skills
- Team Leadership
- Staff Training and Development, Staff Management
- Customer Relationship Management (CRM)
- Financial Management/Expense Tracking
- Customer Service, Sales Techniques
- Computer Skills
- Adaptability, Flexibility, and Reliability
- Multitasking, Time Management
- Problem-Solving/Decision Making
- Organizational Skills
- Managing Operations and Efficiency
- Performance Management, Positive Attitude
Timeline
Hostess
Twoten Oyster Bar & Grill
2024.02 - 2024.05
Manager, Barista
Aroma Joes
2020.02 - Current
Special Needs Babysitter
Family Members
2018.01 - 2022.09
BBA - Business Management
University of Rhode Island
High School Diploma -
Manchester Memorial High School
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