Erin McDonald

• Generated 152 new sales opportunities, significantly expanding Wellvana's Medicare pipeline by 155,000 lives.
• Proactively conducted targeted prospect research to identify potential clients and key decision-makers within healthcare organizations.
• Employed strategic cold outreach techniques to initiate meaningful connections with prospective practices, demonstrating a strong understanding of healthcare industry dynamics and challenges.
• Cultivated strong and lasting relationships with Primary Care Providers, Office Managers, and key decision-makers within target practices and healthcare institutions. Maintained regular communication with Providers and OMs to provide exceptional customer service and support.
• Diligently managed and updated client information using Salesforce CRM, ensuring accuracy and accessibility for sales team members.
• Guided prospects through our sales process, adeptly moving leads through the funnel by coordinating meetings and communication channels to facilitate seamless interactions with sales executives.
• Executed effective follow-up strategies to nurture relationships with potential customers, addressing concerns and providing additional information to encourage progression in the sales journey.
• Articulated the value proposition of Medicare alternative payment models (APMs), adeptly navigating discussions to qualify client interest and establish rapport.
• Served as a knowledgeable ambassador for Wellvana's services, leveraging a deep understanding of healthcare solutions and conducting consumer research to align offerings with client needs effectively.
• Vigilantly monitored and managed a robust pipeline of prospects, employing strategic engagement tactics to drive conversions and engage sales executives for further advancement.
• Continuously analyzed and refined lead generation strategies, identifying and implementing best practices to optimize sales outcomes and contribute to the company's growth objectives.

• Led the development and implementation of sales strategies to drive hotel occupancy and revenue growth.
• Successfully executed both outside and inside sales calls, resulting in revenue generation surpassing $700,000 within a twelve-month period.
• Secured a new account in the market, resulting in a substantial 33% increase in revenue per available room index for the hotel within a single month, generating an additional revenue influx of over $63,000.
• Diligently monitored and analyzed sales performance and market trends to discern lucrative opportunities for expansion.
• Cultivated and nurtured robust relationships with pivotal clients and strategic partners
• Skillfully negotiated contracts and rates with corporate, leisure, and group clients to secure favorable terms.
• Crafted comprehensive sales reports and delivered compelling presentations to senior management.
• Maintained a meticulously organized database of customer information within Salesforce FDC.
• Proactively participated in industry events and conferences to network effectively and enhance the hotel's visibility.
• Orchestrated the development and meticulous management of budgets for sales and marketing initiatives.

Front Office Supervisor 10/2021 - 03/2022

• Trained and managed front desk staff, ensuring Hilton policy compliance.
• Led a 10-person front desk team, overseeing daily operations.
• Provided top-tier customer service, resolving issues promptly.
• Contributed to customer satisfaction strategies.
• Managed administrative tasks efficiently, including scheduling and procurement.
• Met deadlines consistently through effective time management.

Front Desk Agent/ Night Auditor 05/2021 - 10/2021

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Provided exceptional customer service to guests, addressing inquiries, and offering assistance as needed.
• Established rapport with regular clientele by providing personalized service tailored to individual preferences.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.