Erin McDonald
Oxford,MS
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
12
12
years of professional experience
Work History
Mental Health Psychological Technician III
North Mississippi Regional Center
02.2019 - Current
- Assists physicians by informing Doctor of Behavioral changes, ensures proper documentation, and provides case management
- Provides in-service training for staff on behavior management and assists with behavioral issues
- Teach clients, help develop skills, and interact to build rapport for emotional support
- Assist in program research, prepare documented behavioral data using Excel, and compile, and analyze data
- Works with individuals offering active treatment, and behavior management exercises, and assists with leisure and therapeutic programming
- Participate in team meetings and treat clients using individual supportive counseling or psycho-educational interventions and maintain individualized treatment plans.
- Monitored patient behavior and immediately reported changes to supervising physician
- Organized recreational activities to assist in patient recovery
Customer Service Sales Specialist
Sykes Inc.
07.2016 - 09.2018
- Answered calls, handled customer billing issues, set up trouble tickets, started service, issued credits, thoroughly noted accounts, and added on services for sales
- Transferred service, conferenced other departments for account issues, de-escalate angry customers, helped fellow team members, and trained new hires.
Customer Service Agent-Sales Specialist
Sitel
11.2015 - 06.2016
- Greeted callers, answered reward questions, handled technical issues, issued refunds, and worked several databases
- Took store complaints, emailed district managers, and offered service recovery.
Manager
McDonald's Restaurant
08.2014 - 05.2015
- Greeted customers and helped handle complaints, counted inventory
- Counted, made deposits, opened, closed, ran every area, and maintained danger zones.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pharmacy Clerk
University of Mississippi
01.2013 - 05.2013
- Greeted patients assisted with prescriptions and collected and updated insurance information
- Accepted refill information and updated phone numbers and addresses
- Delivered exam sheets and student data to Pharmacy Technicians
- Answered calls and delivered messages to appropriate parties
- Faxed, photocopied, and filed student and graduate records
- Helped track budget and posted seminars throughout building
- Successfully performed senior secretarial duties during absence
- Compiled important private graduate files, and grades, assembled conference, and travel receipts.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
Education
Bachelor of Liberal Arts - Psychology
The University of Mississippi
University, MS05.2013
Skills
- Clinical Documentation
- Behavioral Intervention
- Problem-solving aptitude
- Psychological Therapy Treatments
- Team Collaboration
- Data Collection
- Developmental Disability Rehabilitation
- Behavioral analysis
- Mental health awareness
- Needs Assessment
- Employee Training
Organizations
- Zeta Phi Beta Sorority Inc.
- Ole Miss Young Alumni Council
- Five Lights Candle LLC, owner
Community Service
- Diabetes Walk
- Salvation Army Bell Ringing (December yearly)
- Diaper Drive
- Dialysis Center
- Easter Egg Hunt (April yearly)
- Voter Registration
- Mother of the Year (April yearly)
- Teacher Appreciation (May yearly)
- Juneteenth (June yearly)
- Big Bad Business
- Lupus Walk (May yearly)
Timeline
Mental Health Psychological Technician III
North Mississippi Regional Center
02.2019 - Current
Customer Service Sales Specialist
Sykes Inc.
07.2016 - 09.2018
Customer Service Agent-Sales Specialist
Sitel
11.2015 - 06.2016
Manager
McDonald's Restaurant
08.2014 - 05.2015
Pharmacy Clerk
University of Mississippi
01.2013 - 05.2013
Bachelor of Liberal Arts - Psychology
The University of Mississippi
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