Summary
Overview
Work History
Education
Skills
Certification
Software
Work Preference
Hi, I’m

Erin McGillis

Sr. Communications Manager
Erin McGillis

Summary

Accomplished Sr. Communications Manager with extensive experience leading strategic planning, execution, and management of comprehensive communications across a large, diversified organization. Expert in developing targeted communication strategies that enhance engagement, alignment, and business outcomes. Proven track record of supporting executive leadership and managing significant event logistics, including orchestrating major enterprise-wide events for over 1,500 attendees and managing annual budgets up to $9M. Skilled in fostering cross-functional collaboration, driving the production of diverse communication materials for various high-impact projects, including product launches and customer initiatives. Demonstrates a strong commitment to continuous improvement by integrating industry best practices and innovative tools into communication processes. Excels in building partnerships, negotiating with vendors, and leading cross-functional teams to deliver exceptional results. Dedicated to enhancing communication frameworks, increasing stakeholder engagement, and delivering compelling content tailored to meet organizational goals.

Overview

13
years of professional experience
2
Certification

Work History

T-Mobile
Bellevue, WA

Sr. Communications Manager
07.2019 - Current

Job overview

  • Strategic Communications Planning: Developed and executed comprehensive internal communications strategies, ensuring the consistent and effective delivery of key messages across the organization.
  • Executive Communication Support: Supported the VP of the Small-Medium Business group with targeted communications, including crafting newsletters and coordinating content for bi-weekly organization-wide meetings.
  • Cross-Functional Collaboration: Partnered with multiple teams to develop unified messaging for new product launches and marketing campaigns, enhancing brand consistency and impact.
  • Diverse Communications Production: Produced a wide array of communications materials for product launches, training programs, customer initiatives, and technical projects, demonstrating versatility and creativity in message delivery.
  • Cross-Functional Partnership: Actively collaborated with various business groups to spearhead cross-functional campaigns, amplify organizational stories, and extract valuable content from within the enterprise.
  • Continuous Improvement and Industry Engagement: Fostered a culture of continuous improvement by staying abreast of industry trends and adopting best practices in communications, ensuring cutting-edge approaches in all communication efforts.
  • Innovation in Communication Tools: Led the adoption of new tools and systems to enhance the efficiency and effectiveness of internal communication processes, significantly boosting productivity.
  • Editorial and Event Management: Managed comprehensive editorial calendars to streamline written communications, meetings, and events, ensuring timely and organized dissemination of information.

T-Mobile
Bellevue, WA

Sr. Program Manager - Incentives & Events
12.2015 - 07.2019

Job overview

  • Enterprise-Wide Event Leadership: Led the planning and execution of T-Mobile's major recognition travel event, catering to over 1,500 attendees, showcasing exceptional event management and coordination skills.
  • Strategic Stakeholder Engagement: Strategically facilitated communication and information exchange among key stakeholders, enhancing alignment with business objectives and enriching program goals. Implemented communication strategies that clarified project visions, increased stakeholder engagement, and supported effective decision-making.
  • Budget Management Excellence: Managed a substantial annual budget of $9M, ensuring optimal allocation and financial oversight that contributed to sustainable program success.
  • Team Leadership and Development: Directed and established team priorities, maintained rigorous schedules, and monitored team performance, leading to high productivity and goal attainment.
  • Cross-Functional Team Management: Led cross-functional teams in the delivery of high-quality event outcomes, adhering to defined scope and budget constraints, thereby ensuring operational excellence.
  • Partnership and Collaboration: Cultivated strong relationships with external partners to enhance collaborative efforts on joint projects, ensuring high-impact event outcomes and continuous partnership development.
  • Risk Management Proficiency: Conducted thorough risk assessments to proactively identify and address potential issues, minimizing impact on project timelines and deliverables.
  • Project Planning and Execution: Developed detailed project plans that ensured the successful on-time and within-budget delivery of multiple large-scale programs, demonstrating advanced project management skills.
  • Vendor Negotiations: Skillfully negotiated contracts with vendors, securing favorable terms that supported the organization’s operational and financial objectives.

T-Mobile
Bellevue, WA

Program Manager - Human Resources
02.2011 - 12.2015

Job overview

  • Led End-to-End Program Management: Orchestrated the development and execution of employee engagement and reward programs for Sales Channel and Customer Care teams, managing a $4.6M annual budget and performing in-depth data analysis to drive strategic decision-making.
  • Strategic Communication Consultant: Served as a key advisor to leadership across all levels, developing and refining program strategies and communications. Crafted comprehensive guides and training materials that enhanced program understanding and execution.
  • Communication Strategy Leader: Directed all communication efforts for diverse programs and events, creating clear, compelling content that engaged diverse audiences. Ensured all communications were aligned with organizational objectives and consistently delivered across multiple channels.
  • Event Management Expert: Spearheaded the annual planning and execution of 17 location-specific call center events, collaborating with local teams, an internal events group, and external logistics and production companies to ensure flawless event execution.
  • Program Coordination Specialist: Coordinated a national program across 17 locations, effectively liaising with local contacts to tailor program implementation. Implemented enhanced communication channels and streamlined processes that significantly boosted local engagement and program effectiveness.

Education

Washington State University
Pullman, WA

Bachelor Of Social Science from Psychology, Anthropology, History

University Overview

Western Washington University
Bellingham, WA

Certificate from Web Design & Development

University Overview

Skills

  • Internal Communications
  • Communication Planning
  • Project Management
  • Campaign coordination
  • Calendar Management
  • Program Development
  • Web Content Management
  • Creating collateral
  • Event Planning
  • Crafting responses
  • Managing Communications Channels
  • Content Development
  • Strategic Communication
  • Creative Messaging
  • Digital Communications
  • Employee Newsletters
  • Change Management
  • Product Promotion
  • Company Products
  • Content Coordination
  • Editorial Calendar

Certification

  • AI for Communicators & Marketers Certificate, Ragan Training/Ragan Communications
  • Prosci Change Management Certification

Software

Microsoft Office Suite including Teams, SharePoint

AI Software Jasper, Synthesia

Cloud-based Database & PM Tools

Adobe Experience Manager

Adobe Design & Web Software

Webex Webinars 3000

PoliteMail

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Company CultureWork-life balancePaid time off401k matchStock Options / Equity / Profit SharingPersonal development programsCareer advancement

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Erin McGillisSr. Communications Manager