Erin McGonigle
Catonsville,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director
UMBC Bookstore
02.2020 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Implemented robust sales tracking systems to monitor progress against targets and provide actionable insights for improvement efforts.
IT Support Specialist
UMBC Bookstore
07.2016 - 01.2020
- Planned and managed design, content and production of marketing materials.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
Head Cashier
UMBC Bookstore
10.2010 - 09.2016
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Accounting Associate
UMBC Bookstore
10.2012 - 07.2016
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Improved cash flow management with timely invoicing and collections efforts.
- Assisted with annual budget preparation, monitoring expenses and identifying cost-saving opportunities.
- Collaborated with auditors to ensure compliance with regulatory requirements during annual audits.
Education
Bachelor of Arts - English
UMBC
Baltimore05.2008
Skills
- Staff Development
- Project Coordination
- Contract Negotiation
- Logistics Management
- Budget Control
- Crisis Management
Certification
Elementary Education, from UMBC
Timeline
Director
UMBC Bookstore
02.2020 - Current
IT Support Specialist
UMBC Bookstore
07.2016 - 01.2020
Accounting Associate
UMBC Bookstore
10.2012 - 07.2016
Head Cashier
UMBC Bookstore
10.2010 - 09.2016
Bachelor of Arts - English
UMBC
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