Erin McGrew
Flora,IL
Summary
Committed Head Coach adept in strategy development and implementation. Accustomed to studying and evaluating team and competition data, including video and statistics, to further drive improvements and success. Driven to bring value to organizational team through hard work and dedication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Head Coach
Flora School Disctrict
07.2018 - 01.2023
- Increased overall team proficiency by using educational drills and activities.
- Prepared athletes for special competitions and tournaments.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
- Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics.
- Devised lessons on introductory and advanced skills to support safe and guided athlete development.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Monitored athletes during events and practice to quickly identify injuries.
- Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
District Manager
Cash Express, LLC
10.2016 - 04.2018
- Deliver the highest quality of customer service
- Ensure our customers privacy was protected
- Listen and address concerns from our customers
- Built positive and productive relationships with store and field leadership.
- Supervised five locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and merchandising strategies.
- Hired and led 4 managers for the organization.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Drove sales for five stores in district, generating in annual volume.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Generated company-leading sales for Flora by brainstorming and implementing new strategies.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Performed audits on all five stores to ensure they were meeting the financial and professional rules and regulations
- Performed payroll duties
- Worked collections and set up financial arrangements for deliquent accounts
Priceless IGA
Office Assistant/Cashier
08.2013 - 12.2015
- Ensure our customers were receiving the best customer service in our area when they shopped with us
- Assisted front end with customer service
- Opened registers and helped them maintain and balance their drawers
- Provided journal entries and performed accounting on accrual basis.
- Balanced drawers and office safe at the end of the night
- Ensured daily checklists were completed
- Maintain front end store image
Cashier Associate
Huck's Now
04.2008 - 06.2013
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balance my register at the end of a shift
- Ensure our store was clean and stocked for the public
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Flora High School
Flora, IL05.2006
Skills
- Gameplay Techniques
- Individualized Coaching
- Training Camp Oversight
- Fitness Assessments
- Competition Preparation
- Personal Counseling
- Athlete Training and Motivation
- Clinic Planning and Leadership
- Problem Anticipation and Resolution
- Creativity and Flexibility
- Practice Planning and Management
- Observational Skills
- Offensive and Defensive Strategies
- Athlete Safety
- Positive Interactions
- Motivational Leadership
- Proposal Development
- Workforce Development
- Sales Forecasts
- Client Relationship-Building
- Conflict Management
- Recruiting and Hiring
- Action Plans
- Human Resource Management
- Team Leadership
- Scheduling and Coordinating
- Operations Oversight
- Policies and Procedures
- Team Growth
- Payment Processing
- Sweeping and Mopping
- Inventory Stocking
- Retail Operations
- Work Task Prioritization
- Critical Thinking
- Basic Math
- Credits and Refunds
- Cooperative Attitude
- Till Balancing
- Customer Service
- Customer Relations
- Credit and Debt Card Processing
- Professional Relationships
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Customer Retention Strategies
- Upbeat and Positive Personality
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Account Management
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Call Documentation
- Customer Data Confidentiality
- Order and Refund Processing
- Customer Service and Assistance
- Cash Register Operations
- Inbound and Outbound Calling
- Answering Customer Questions
- Online Chat
Timeline
Head Coach
Flora School Disctrict
07.2018 - 01.2023
District Manager
Cash Express, LLC
10.2016 - 04.2018
Priceless IGA
Office Assistant/Cashier
08.2013 - 12.2015
Cashier Associate
Huck's Now
04.2008 - 06.2013
Bachelor of Science - Criminal Justice
Colorado Technical University
High School Diploma -
Flora High School
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