Erin McHale-Kerns
Ballston Spa,NY
Summary
Dynamic and detail-oriented Court Clerk at The Village of Ballston Spa, skilled in docket management and legal document preparation. Proven ability to enhance court operations through strong organization and creative problem-solving. Successfully maintained compliance and streamlined processes, ensuring efficient case handling and exceptional service to attorneys and the public.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
Work History
Court Clerk
The Village of Ballston Spa
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Drafted professional court correspondence to facilitate legal proceedings.
- Prepared court orders and judgments for signature.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Collected court fees and fines and recorded amounts.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Waitress/Hostess
D Line Pub
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Opened and closed seating sections according to volume of guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Advised customers about special offerings and menu items to help drive sales.
- Answered phone calls to take orders, give information and document reservations.
Information Processing Specialist
Saratoga County
03.1989 - Current
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Waitress/Banquet Staff
The Adelphi Hotel
05.1996 - 10.2000
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted customers with information regarding menu offerings and nutrition information.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Inspected dishes and utensils for cleanliness.
- Served meals to customers according to established guidelines.
Hostess
Joe Collins Restaurant
04.1989 - 04.1992
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Skills
- Docket preparation
- Policy analysis
- Docket management
- Legal documents
- Public policy
- Court procedures
- Data entry
- Strong organization
- Creative problem solving
- Confidentiality
- Schedule management
- Payment collection
Timeline
Waitress/Banquet Staff
The Adelphi Hotel
05.1996 - 10.2000
Hostess
Joe Collins Restaurant
04.1989 - 04.1992
Information Processing Specialist
Saratoga County
03.1989 - Current
Court Clerk
The Village of Ballston Spa
Waitress/Hostess
D Line Pub
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