Erin McKay

• Managed administrative logistics of events planning, event booking, and event promotions.
• Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
• Coordinated rescue groups, booth vendors, and musicians for events.
• Managed budgets effectively, optimizing allocation of resources to maximize event impact.
• Ensured smooth event transition with thorough pre-event walkthrough and detailed day-of coordination efforts.
• Cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.

Front Desk Manager (Sep 2023 - Dec 2023)

Guest Ambassador (Jan 2023 - Sep 2023)

• Hired and Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to telephone, email and in-person inquiries regarding membership questions, billing issues and general guest concerns.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
• Streamlined front desk operations for increased efficiency and improved customer service and satisfaction by providing an efficient check-in process.

• Evaluated dogs' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
• Communicated regularly with clients regarding their dog's progress in boot camp and any additional items as needed.
• Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
• Observed dogs in various settings to determine behavioral concerns and problems.
• Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for success.
• Executed various administrative tasks such as purchasing office supplies, keeping all clients records up to date, maintaining the organization of facility and file cabinets, and scheduling boot camp pick-up and take home times with clients.

Executive Assistant to the CFO (Mar 2015 - Nov 2019)

Operational Support Specialist (Oct 2014 - Mar 2015)

• Assisted in the preparation of board meeting materials, securing accurate documentation for key stakeholders.
• Anticipated needs proactively by providing extensive logistical support such as catering arrangements or coordinating audiovisual equipment setup during crucial meetings.
• Streamlined executive communication by managing the email correspondence, scheduling meetings, and maintaining an organized filing system for important documents.
• Collaborated closely with other executive assistants to ensure smooth coordination of tasks across departments.
• Managed complex calendar schedules for the CFO, ensuring timely attendance at meetings and events.
• Contributed to a positive work environment by maintaining strong working relationships with colleagues across all levels of the organization.
• Managed office supplies inventory, ensuring optimal availability for day-to-day operations and minimizing unnecessary costs.
• Maintained confidentiality by handling sensitive information with discretion and professionalism at all times.
• Coordinated travel arrangements and accommodations for all trips, ensuring a smooth and seamless experience.

• Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Offered friendly and efficient service to customers, handled fast paced events and situations with ease.

Shift Supervisor (Aug 2011 - Aug 2013)

Barista (Aug 2010 - Aug 2011)

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.