Erin McNinch
Bakersfield,CA
Summary
20-year professional with a strong background in leadership, customer service, and problem-solving. Proven ability in building and enhancing relationships, meeting service needs, and ensuring smooth department operations.
Organized and dependable candidate with a positive attitude, successfully managing multiple priorities. Demonstrates willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Service Worker
Kern High School District
Bakersfield, CA
03.2019 - 02.2022
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Developed and maintained positive relationships with customers to enhance service.
Police Service Technician, Dispatcher
Bakersfield Police Department
Bakersfield, CA, CA
06.2012 - 09.2017
- Provided administrative support to the department, including responding to requests from members of the public.
- Built an excellent rapport and working relationship with the community to build trust and improve communication.
- Assisted police officers in the preparation of case reports and other documents by entering data into computer systems.
- Performed routine clerical functions such as typing, filing, photocopying, and answering phones.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Barista Shift Supervisor
Starbucks
Bakersfield, CA
08.2004 - 06.2012
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Assisted customers in selecting beverages based on their preferences and resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
Education
Certificate - Pharmacy Technician
UEI College - Cerritos
Bakersfield05-2024
Associate of Arts - Criminal Justice
Bakersfield College
Bakersfield, CAAssociate of Science - Human Biology
Bakersfield College
Bakersfield, CASkills
- Customer Service
- Positive Attitude
- Patient Relations
- Cross-Functional Teamwork
- Problem-Solving
- Attention to Detail and multitasking
- Prescription Filling
- Pharmaceutical Calculations
Certification
- Pharmacy Technician #TCH 199853
Timeline
Food Service Worker
Kern High School District
03.2019 - 02.2022
Police Service Technician, Dispatcher
Bakersfield Police Department
06.2012 - 09.2017
Barista Shift Supervisor
Starbucks
08.2004 - 06.2012
Certificate - Pharmacy Technician
UEI College - Cerritos
Associate of Arts - Criminal Justice
Bakersfield College
Associate of Science - Human Biology
Bakersfield College
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