Erin McParlin
Centereach
Summary
Dynamic professional with extensive experience in high-pressure environments, including Stony Brook Hospital and the Suffolk Police Department. Proven ability to multitask and maintain composure while delivering exceptional service. Highly adaptable with a strong attention to detail, committed to excellence in every role.
Overview
11
11
years of professional experience
Work History
Concierge
Stony Brook Hospital
01.2024 - Current
- Offers friendly and efficient service to visitors, while handling challenging situations with ease.
- Enters visitor contact information and all required information in the Visitor Management System using PassagePoint.
- Uses appropriate crisis prevention and de-escalation techniques when experiencing difficult encounters.
Substitute Teacher
Middle Country School District
10.2022 - Current
- Implement lesson plans to maintain continuity in student learning.
- Fosters a positive and structured classroom environment.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
Substitute Teacher
Sts. Philip and James School
Saint James
01.2024 - 06.2025
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Provided instruction and guidance to students in the absence of a regular teacher.
Police Dispatcher
Suffolk County Police Department
10.2020 - 08.2022
- Provided calm and reassuring assistance to callers in high-stress situations.
- Maintained composure in emergency situations, ensuring clear and accurate communication.
- Followed protocols and procedures to ensure the safety of both responders and the public.
- Answered multiple telephone lines with the ability to provide precise information in a timely, professional manner.
- Operated radio, telephone, and CAD systems to communicate critical information to officers.
Server
The Good Steer
04.2014 - 03.2020
- Delivered high-quality service in a fast-paced dining environment.
- Managed orders, processed payments, and handled customers inquiries efficiently.
Education
Master of Science - Early Childhood Education
Molloy University
Rockville Centre, NY12-2024
Bachelor of Science - Hospitality Management
St. Joseph's University
Patchogue, NY05-2021
Skills
- Ability to multitask
- Computer proficiency
- Fast learner
- Critical thinking and problem solving
- Works well under pressure and able to stay calm
- Communication skills
- Ability to work in a group
- Hospitality
- Highly adaptable
- Attention to detail
Timeline
Concierge
Stony Brook Hospital
01.2024 - Current
Substitute Teacher
Sts. Philip and James School
01.2024 - 06.2025
Substitute Teacher
Middle Country School District
10.2022 - Current
Police Dispatcher
Suffolk County Police Department
10.2020 - 08.2022
Server
The Good Steer
04.2014 - 03.2020
Master of Science - Early Childhood Education
Molloy University
Bachelor of Science - Hospitality Management
St. Joseph's University
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