Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIN A. MENESES

San Francisco,CA

Summary

To obtain a position at your organization that will utilize my strong customer service, communication, managerial and supervisory skills that will contribute to your establishment. Resourceful Security Specialist carries 10+ years handling complex network security and vulnerability issues. Experience providing necessary data safety audits and patches to maintain information integrity. Consistently handles vital organizational practices for resolving breaches and flaws. Actively manages critical processes and key software installations to provide data infrastructure protection.

Overview

13
13
years of professional experience

Work History

Security Specialist/Concierge Agent

Securitas Security Services USA
10.2021 - Current
  • Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
  • Managed access control systems to ensure only authorized personnel could access sensitive information.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Issued access cards to authorized personnel to monitor access points.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Addressed guest/employees concerns promptly, resulting in increased customer satisfaction ratings.
  • Provided exceptional customer service by anticipating and addressing personnel needs proactively.
  • Addressed inquiries with timely and professional responses via phone, email and in-person interactions.

Security Officer /Security Control Room Operator

Allied Universal Security Services
01.2018 - 10.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

Security Officer/Security/Security Control Room Operator

First Coast Security Services
02.2017 - 01.2019
  • Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
  • Contributed to team morale by cultivating a positive work environment that encouraged open communication among colleagues.
  • Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Participated in staff meetings, special events, and professional development activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.

Receptionist

THERAPEIA MASSAGE
10.2015 - 02.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Security Officer

CALIFORNIA ACADEMY OF SCIENCES
02.2014 - 09.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Guest Service Attendant – Front Lanes Supervisor

CITY TARGET
08.2012 - 01.2014
  • Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Trained and oriented associates to maximize team performance.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
  • Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
  • Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.

Manager

SUBWAY
07.2011 - 08.2012
  • Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
  • Limited portion sizes and used garnishes to control food costs.
  • Established strong relationships with suppliers to ensure timely delivery of premium-quality ingredients at competitive prices.
  • Fostered a team-oriented atmosphere among employees through effective communication techniques and regular performance evaluations.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Education

GED -

Five Keys Adult School
San Francisco, CA

Skills

  • Access Control
  • Professionalism
  • Incident Response
  • CCTV Monitoring
  • Emergency Response
  • First aid/CPR certified
  • Customer service expertise
  • Exceptional communication
  • Concierge software knowledge
  • Time Management
  • Positive Attitude
  • Team Leadership
  • Complex Problem-Solving

Timeline

Security Specialist/Concierge Agent

Securitas Security Services USA
10.2021 - Current

Security Officer /Security Control Room Operator

Allied Universal Security Services
01.2018 - 10.2021

Security Officer/Security/Security Control Room Operator

First Coast Security Services
02.2017 - 01.2019

Receptionist

THERAPEIA MASSAGE
10.2015 - 02.2017

Security Officer

CALIFORNIA ACADEMY OF SCIENCES
02.2014 - 09.2015

Guest Service Attendant – Front Lanes Supervisor

CITY TARGET
08.2012 - 01.2014

Manager

SUBWAY
07.2011 - 08.2012

GED -

Five Keys Adult School

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ERIN A. MENESES