Summary
Overview
Work History
Education
Skills
Timeline
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Erin Mengshol

Dana Point,CA

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Best Western Hotel
07.2022 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.

Personal Assistant to the Owner

Kim Twigger
04.2021 - 06.2022
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.

Education

Cosmetology

Golden West College
Huntington Beach, CA

Skills

  • Verifying Reservations
  • Guest Services
  • Dynamic Communication Skills
  • Personable Demeanor
  • Problem-Solving Skills
  • Proficient in Visual Matrix
  • Customer Service Based Attitude

Timeline

Front Desk Agent

Best Western Hotel
07.2022 - Current

Personal Assistant to the Owner

Kim Twigger
04.2021 - 06.2022

Cosmetology

Golden West College

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Erin Mengshol