Erin Metheny
Bartow
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
18
18
years of professional experience
Work History
Office Manager
ZMC Design + Build
06.2023 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
Claims Representative/Hiring Specialist/Licensing
GEICO
08.2013 - 06.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Conduct application reviews, over the phone interviews, face to face interviews as needed.
- Assist potential candidates with career paths within the company.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administrating pre-employment testing and extending job offers.
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards within the insurance industry.
- Worked with new hires through the licensing and background check process to ensure timely licensing requirements for departments
Preschool Teacher
Small Wonders Daycare
10.2010 - 08.2012
- Promoted good behaviors by using the positive reinforcement method.
- Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
- Maintained daily records of children's individual activities, behaviors, meals and naps.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
Cashier Customer Service
Crispers
04.2007 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Arts - Psychology
Polk State College
Winter Haven, FL2012
Bachelor of Arts - Business Adminstration
Florida Southern College
Lakeland, FL12-2019
Skills
- Interpersonal skills
- Complex problem-solver
- Customer relations
- Self-motivated
- Administrative support
- Organizational skills
- Building strong relationships
- Excellent communication skills
- Conflict management
Timeline
Office Manager
ZMC Design + Build
06.2023 - 01.2025
Claims Representative/Hiring Specialist/Licensing
GEICO
08.2013 - 06.2023
Preschool Teacher
Small Wonders Daycare
10.2010 - 08.2012
Cashier Customer Service
Crispers
04.2007 - 12.2010
Associate of Arts - Psychology
Polk State College
Bachelor of Arts - Business Adminstration
Florida Southern College
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