Excel
Erin Metzgar
Waynesville,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Clinical Functions Advisor, EHR Trainer
Deep Mile LLC
03.2024 - 04.2024
- Prepare training reports, collect course evaluation feedback, and input training data in the training management repository
- Work with site leadership to identify and train super users/peer experts and clinical leaders to create a knowledgeable staff familiar with the MTF processes/requirements
- Collaborative and consultative contracted remote-site clinical and financial trainer for 300+ position-based end-users with the ability to manage multiple priorities and maintain security, privacy, and confidentiality controls
- Advises site leadership and other stakeholders as a Subject Matter Expert (SME), focusing on user adoption, outcomes, and standardization of the EHR workflows, upgrade initiatives, and issue resolution tracking/escalation process while maintaining patient safety
- Delivers EHR training utilizing Instructor Led Training (ILT), Over-the-Shoulder (OTS), web-based/virtual classroom, eLearning, and hands-on training methods to onsite and remote ambulatory physicians, advanced practice providers, clinic support staff, and revenue cycle end-users following approved facilitator guides and standardized workflows
- Monitors quantitative data and learning engagement through formative and summative assessments, adjusting learning strategies based on outcomes, workflow changes, industry best practices, training trends, and regulations
- Assists with training and implementation support remotely via MS Teams for other nationally based facilities and provides support to peer trainers as needed
- Utilizes MS Office and snipping tools to submit monthly reports and generate quick how-to documents, and communique weekly with remote leadership, local stakeholders, and end-users
- Cross-training in other non-certified clinical applications
- Monitor patient satisfaction at organizational and service line levels
- Collect and enter data/information into automated computer systems
- Track and follows-up on recommended solutions and reports subsequent performance or status to respectives.
- Used Excel spread sheets with data entry to design training for current employees.
Contract Military Oral Surgery Assistant/Dental Assistant
Complete Mobile Dentistry
05.2014 - 02.2024
- Assist in the training of new onboarding Dental Assistants
- Prepare training materials for Red Cross Trainees (slides, display trays, presentations)
- Main Cone Beam Tech for Dental CBCTs
- Assist with troubleshooting of Cone Beam CT Scans
- Dentrix, Power Chart and RevCycle proficient
- Participate in the education of Oral Hygiene and aftercare of procedures with patients
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist Oral Surgeon during dental procedures
- Expose dental diagnostic x-rays
- Record treatment information in patient electronic health record (EHR)
- Provide postoperative instructions prescribed by Oral Surgeon
- Assist dentist in management of medical or dental emergencies
- Take and record medical and dental histories and vital signs of patients
- Instruct patients in oral hygiene and plaque control programs
- Order and monitor dental supplies and equipment inventory
- Schedule appointments
- Apply protective coating of fluoride to teeth
- Perform the full range of receptionist, record keeping and miscellaneous clerical duties within the dental setting
- Enter, manipulate and/or retrieve information and data from automated systems
- Maintain and monitor patient appointment schedules for the clinic/practice
- Receive patients and visitors as the initial point of contact, in person or telephonically
- Obtain identifying information and determine the nature of the visit/call.
Perio Assistant/ Oral Surgery Assistant
ESQUIBEL ORAL SURGERY/ BURNS PERIODONTICS/GALVAN ENDODONTICS
05.2012 - 05.2014
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Expose dental diagnostic x-rays
- Record treatment information in patient records
- Provide postoperative instructions prescribed by dentist
- Assist dentist in management of medical or dental emergencies
- Take and record medical and dental histories and vital signs of patients
- Order and monitor dental supplies and equipment inventory
- Assists the Periodontist with periodontal surgery and implants.
Customer Service Team Lead
Office Depot Inc
05.1997 - 06.1998
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person, and through email.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Technical or occupational certificate -
University of Alaska/Anchorage
06.2004
Skills
- Data Interpretation
- Training and mentoring
- Research abilities
- Progress Reporting
- Records Maintenance
- Time Management
- Analytical Thinking
- Goal Setting
- Organizational Skills
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
- Task Prioritization
- Professional Demeanor
- Multitasking
- Problem-solving abilities
Desiredlocations
Fort Leonard Wood, Missouri, United States
Jobrelatedtraining
- Troubleshooting Experience
- Office equipment, programs knowledge
- Schedule Management
- Training Experience
Availability
Permanent, Full-time
Software
Microsoft Office
Timeline
Clinical Functions Advisor, EHR Trainer
Deep Mile LLC
03.2024 - 04.2024
Contract Military Oral Surgery Assistant/Dental Assistant
Complete Mobile Dentistry
05.2014 - 02.2024
Perio Assistant/ Oral Surgery Assistant
ESQUIBEL ORAL SURGERY/ BURNS PERIODONTICS/GALVAN ENDODONTICS
05.2012 - 05.2014
Customer Service Team Lead
Office Depot Inc
05.1997 - 06.1998
Technical or occupational certificate -
University of Alaska/Anchorage
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