Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Michael

Chalmette,LA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

22
22
years of professional experience

Work History

Director of Operations

Louisiana Dental Center
01.2017 - Current
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored budget and utilized operational resources.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored and coordinated workflows to optimize resources.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Defined, implemented, and revised operational policies and guidelines.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Manager

Louisiana Dental Center
06.2010 - Current
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Manager

Louisiana Dental Center
11.2007 - Current

Dental Assistant

Louisiana Dental Center
11.2001 - Current
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Promoted ongoing professional development by attending industry conferences, seminars, workshops.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled and confirmed patient appointments.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Verified patient insurance eligibility and benefits.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Exposed, developed and mounted dental x-rays.
  • Monitored patient comfort and safety during dental procedures.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Implemented educational programs within the practice that emphasized preventative care strategies for patients.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared patient x-rays and images for dentist review.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.

Education

Associate of Arts - FINE ARTS

University Of New OrleNS

Skills

  • Cost Control
  • Sound Judgment
  • Schedule Management
  • Inventory Control
  • Teamwork and Collaboration
  • Budget Control
  • Quality Assurance
  • Budget Development
  • Leadership training
  • Relationship Building
  • Employee reviews
  • Performance Improvements
  • Decision-Making

Timeline

Director of Operations

Louisiana Dental Center
01.2017 - Current

Manager

Louisiana Dental Center
06.2010 - Current

Manager

Louisiana Dental Center
11.2007 - Current

Dental Assistant

Louisiana Dental Center
11.2001 - Current

Associate of Arts - FINE ARTS

University Of New OrleNS

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