Erin Milczarski

· Serve as a senior certified pharmacy

technician, ensuring accurate prescription

processing, medication dispensing, and patient

counseling support in accordance with state and

federal regulations.

· Lead daily pharmacy operations, including

managing technician workflow, maintaining

inventory accuracy, and ensuring compliance with

safety protocols.

· Responsible for creating and managing the

technician schedule, balancing coverage needs

with labor goals and employee availability.

· Train and mentor new technicians, supporting

their certification process and reinforcing best

practices in pharmacy operations and customer

service.

· Communicate regularly with pharmacists and

team members to resolve prescription issues,

insurance rejections, and patient concerns

efficiently.

· Utilize pharmacy software systems to input and

verify prescriptions, refill requests, and insurance

claims with attention to detail and timeliness.

· Assist in monthly audits, controlled substance

counts, and inventory reconciliations to maintain

regulatory compliance.

· Recognized for exceptional organizational skills

and leadership, contributing to a more efficient

workflow and improved customer satisfaction.

Certified Pharmacy Technician, Walgreens

March 2021 - Present

· Serve as a senior certified pharmacy

technician, ensuring accurate prescription

processing, medication dispensing, and patient

counseling support in accordance with state and

federal regulations.

· Lead daily pharmacy operations, including

managing technician workflow, maintaining

inventory accuracy, and ensuring compliance with

safety protocols.

· Responsible for creating and managing the

technician schedule, balancing coverage needs

with labor goals and employee availability.

· Train and mentor new technicians, supporting

their certification process and reinforcing best

practices in pharmacy operations and customer

service.

· Communicate regularly with pharmacists and

team members to resolve prescription issues,

insurance rejections, and patient concerns

efficiently.

· Utilize pharmacy software systems to input and

verify prescriptions, refill requests, and insurance

claims with attention to detail and timeliness.

· Assist in monthly audits, controlled substance

counts, and inventory reconciliations to maintain

regulatory compliance.

· Recognized for exceptional organizational skills

and leadership, contributing to a more efficient

workflow and improved customer satisfaction.

Clinical Teaching, St. Mary’s School

January 2025 – May 2025

· Create and teach engaging lesson plans to second grade students.

· Practice classroom management by monitor student behavior and encouraging positive participation.

· Prepare, organize, and distribute art materials and supplies for art lesson.

· Demo art techniques and help students develop skills across a variety of media.

· Encourage creativity and self-expression among students.

Clinical Teaching, NIU Steam After School Program

January 2025 – May 2025

· Create and teach an in-depth lesson to middle school students.

· Guide students in devolving more advanced art skills, including photoshop and stencil making.

· Support students in exploring personal expression, cultural connections, and critical thinking through art.

· Prepare, organize, and distribute art materials and supplies for a more complex project.

· Support preparation for a mini art exhibit and

presentation.

Cashier/Customer Service, Walmart

November 2018 - March 2021

· Started as a cashier, providing fast, friendly,

and accurate checkout service while maintaining

excellent customer service.

· Promoted to Customer Care Associate,

assisting with customer concerns, processing

returns/ exchanges, and supporting front-end

operations. This also included Money Center,

handling financial services including bill payments,

money transfers, check cashing, and money orders

with accuracy and confidentiality.

· Selected as an Intern Front-End Supervisor,

gaining leadership experience by overseeing

cashier teams, managing breaks and schedules,

managing closing duties and resolving register

issues.

· Trained and supported new associates,

helping them understand policies, customer service

standards, and register operations.

· Assisted in managing front-end efficiency,

ensuring smooth customer flow and handling

escalated concerns with professionalism.

· Maintained a high level of accuracy and trust

while handling large amounts of cash and sensitive

transactions.

· Demonstrated strong communication, time

management, and problem-solving skills in a fast-

paced retail environment.