Erin Miller
Richmond,VA
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
Kate Spade New York
02.2021 - Current
- Chosen for Ace of Spades mentoring pilot program
- Managed team workload to reach production targets. Achieved financial success through improvement of measurable statistics that positively impact store performance, and responsible for leading team to drive for those measurable statistics, achieving business volume and kpi goals
- Analyzed and reacted to business trends regarding assortment, stock levels, traffic, and opportunities to increase sales
- Supervised payroll corrections for accuracy and duplications.
- Built relationships with team members to encourage willingness to address concerns and issues. Mentored employees and leaders to help improve skills and enabled team members to become peak performers on job.
- Oversaw development of clientele, leading by example in ability to build and maintain relationships with clients, and produce strong results from proactive outreach
- Worked with customer service representatives to handle escalated customer issues.
- Oversaw installation and led implementation of new operating systems.
- Ensured standard operating procedures are implemented per guidelines, and maintained at all times.
- Systems included: ServiceNow, PeopleHub, People Services, SAP Success Factors, Storeforce, and Workforce
Senior Supervisor
Kate Spade New York
06.2018 - 02.2021
- Focused on maintaining and improving store standards with operational focus
- Elevated guest and stylist experience through daily recognition & communication and weekly training & development
- Assisted in training new hires within store, regardless of position
- Prepared, planned, and executed regular mandatory inventory store counts.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
Assistant Manager
J.Crew
05.2016 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Customer Service/Banker
REI Inc
03.2016 - 05.2017
- Provided outdoor inspiration alongside friendly and authentic sales assistance
- Utilized personal experience and extensive product knowledge to generate sales and company memberships
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Trained new hires to follow policies and procedures within customer service department
- Prepared bank tills each morning, counted safe and registers, prepared daily deposits, and tracked membership sales containing confidential customer information.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
Specialist
Apple Inc
09.2011 - 09.2015
- Responsible for providing unparalleled customer service, troubleshooting, and technical support for Apple products and software.
- Provided coverage and support on sales floor, with internal needs, and customer resolutions where manager was required, but unavailable
- Facilitated and organized daily open and closing meetings
- Met and exceeded monthly and quarterly sales goals
- Developed focus within store on “Customer Journey” in order to provide smooth, pleasant shopping experience
- This was done through observation, action, and reaction based on customer comments
- Assisted customers with education on products, recommended solutions for technical issues, created comfortable learning environment, and developed complete solutions based on individual needs to provide positive personalized experience.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science -
Mid-Atlantic Christian University
Elizabeth City, NCSkills
- Verbal and Written Communication
- Operations Management
- Workload Priorities
- Time Management
- Customer Relationships
- Team Leadership
- Team Development
- Policy and Procedure Enforcement
- Company Culture and Values
- Systems Implementations
- Microsoft Office Suite
- Google Analytics
Certification
- Google Data Analytics Professional Certificate (In Progress)
Timeline
Assistant Store Leader
Kate Spade New York
02.2021 - Current
Senior Supervisor
Kate Spade New York
06.2018 - 02.2021
Assistant Manager
J.Crew
05.2016 - 07.2018
Customer Service/Banker
REI Inc
03.2016 - 05.2017
Specialist
Apple Inc
09.2011 - 09.2015
Bachelor of Science -
Mid-Atlantic Christian University
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