Summary
Overview
Work History
Education
Skills
Timeline
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Erin Miller

Conway,SC

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

11
11
years of professional experience

Work History

Store Manager

Rue21
Myrtle Beach, SC
02.2021 - 09.2023
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Merchandising Supervisor

Polo Ralph Lauren Factory Store
Myrtle Beach, SC
10.2019 - 01.2021
  • Developed and implemented merchandising strategies to increase sales and maximize profits.
  • Researched competitor activities and adjusted merchandising plans accordingly.
  • Created visual displays that showcased products in an attractive manner.
  • Reviewed product performance metrics and identified areas for improvement.
  • Inspected outlets for adherence to merchandising standards, transported, replaced and maintained point-of-sale advertising and restocked displays for optimum sales impact.
  • Monitored inventory levels, ensuring sufficient stock was available at all times.
  • Built product displays and placed appropriate signage for merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Communicated and coordinated planogram execution with store management.
  • Emphasized fast, friendly customer service.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

Department Supervisor

JCPenney
Myrtle Beach, SC
10.2012 - 10.2019
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted performance reviews for staff members.
  • Provided coaching and mentoring support to team members.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Created reports summarizing daily operations for upper-level management review.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Put together store's large displays.
  • Organized special events or meetings related to the department's activities.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Established goals for each team member and monitored progress towards those objectives.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Monitored department operations to ensure productivity standards were met.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Worked closely with sales associates to complete tasks.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Performed opening and closing duties as part of management team and handled cash management.

Education

High School Diploma -

Pleasant Valley High School
Brodheadsville, PA
06-2003

Skills

  • Store Operations Oversight
  • Customer Service Management
  • Team Development
  • Cash Management
  • Outstanding Communication Skills
  • Operational Efficiency
  • Team Leadership
  • Store Opening and Closing
  • Product Merchandising
  • Customer Service

Timeline

Store Manager

Rue21
02.2021 - 09.2023

Merchandising Supervisor

Polo Ralph Lauren Factory Store
10.2019 - 01.2021

Department Supervisor

JCPenney
10.2012 - 10.2019

High School Diploma -

Pleasant Valley High School

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