Erin Miller
Fort Mill
Summary
Dynamic Project Manager/ administrative professional with a proven track record, excelling in client engagement, and quality control. Forward-thinker with a deep understanding of resolving customer problems with efficiency. Recognized for top JD Power customer service ratings, showcasing exceptional communication skills and a commitment to excellence. Proven history of increasing customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager, Ethics & Compliance Awareness
NAVEX
10.2014 - 02.2025
- Facilitated client engagement via kickoff presentations for Ethics & Compliance projects.
- Partnered with design and translation teams to produce client Hotline Reporting documents.
- Utilized key metrics to track and enhance project outcomes.
- Facilitated the scheduling of internal and external meetings, and prepared project deliverables.
- Collaborated with the implementation team to outline project requirements.
- Established daily and monthly standards to ensure quality control for prompt project completion.
Office Manager
Buckingham Chiropractic
08.2011 - 09.2014
- Acted as a daily liaison between management, staff, and external partners through phone calls, appointment scheduling, and various administrative tasks.
- Secured procedural and test authorizations from insurance providers.
- Ensured patient eligibility with insurance validation before scheduling.
Licensed Real Estate Sales Broker NC/SC
Standard Pacific Homes
09.2006 - 08.2011
- Leveraged understanding of client priorities and product offerings to deliver tailored suggestions.
- Drafted and carried out procurement contracts.
- Cultivated strong relationships with clients to foster business continuity.
- Led efficient sales efforts in the local area, utilizing market trend insights.
- Negotiated contracts with competitive pricing, efficient services, and favorable delivery schedules.
Field Warranty Project Manager
Standard Pacific Homes
09.2005 - 08.2006
- Scheduled and organized repair services for homeowners.
- Streamlined vendor and team schedules to ensure seamless operations.
- Facilitated customer engagement through daily on-site discussions focused on solutions and prospects.
- Advanced to higher position in the home sales sector.
Warranty Customer Service Specialist
Mulvaney Homes
01.2003 - 01.2005
Executive Administrative Assistant to GM and CFO
Saussy Burbank Homebuilders
01.1998 - 01.2000
Skills
- New construction warranty QC management
- Client relations management
- Effective negotiation and communication skills
- Detailed project coordination and execution
- Microsoft Office proficiency
- Salesforce, Workday, Smartsheet proficiency
- Loyalty and commitment to workforce diversity
- Sustained Quality Achievement
Affiliations
- Team Manager for Charlotte Soccer Academy
Certification
- NC/SC Real Estate Sales Broker License
Timeline
Project Manager, Ethics & Compliance Awareness
NAVEX
10.2014 - 02.2025
Office Manager
Buckingham Chiropractic
08.2011 - 09.2014
Licensed Real Estate Sales Broker NC/SC
Standard Pacific Homes
09.2006 - 08.2011
Field Warranty Project Manager
Standard Pacific Homes
09.2005 - 08.2006
Warranty Customer Service Specialist
Mulvaney Homes
01.2003 - 01.2005
Executive Administrative Assistant to GM and CFO
Saussy Burbank Homebuilders
01.1998 - 01.2000
Similar Profiles
Frances DeFazioFrances DeFazio
Associate Solutions Consultant at NAVEXAssociate Solutions Consultant at NAVEX
Katravath RajuKatravath Raju
Software Engineer at NavexSoftware Engineer at Navex
Joshua UlreyJoshua Ulrey
Risk 1 Claims Specialist at NavexRisk 1 Claims Specialist at Navex
Anthony DavisAnthony Davis
Account Executive at NAVEXAccount Executive at NAVEX
Susan EnglishSusan English
Staff Accountant at Top2Bottom Business SolutionsStaff Accountant at Top2Bottom Business Solutions