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Erin Miller
Dickinson
Summary
Dedicated and detail-oriented healthcare professional with extensive experience in patient care, critical thinking, and exceptional communication skills. Leverages comprehensive medical knowledge to facilitate patient recovery and manage complex health conditions effectively. Possesses a robust understanding of healthcare protocols while consistently delivering compassionate care tailored to individual needs. Committed to enhancing patient outcomes through a holistic approach and a strong emphasis on collaboration within multidisciplinary teams.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Registered Nurse
UTMB Galveston
05.2024 - Current
- Administered medications and monitored patient vital signs to ensure optimal health outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Trained and mentored junior nursing staff on clinical procedures and best practices.
- Conducted comprehensive patient assessments to identify needs and formulate effective interventions.
- Educated patients and families on health promotion, disease prevention, and post-discharge plans.
- Advocated for patient rights within healthcare settings, ensuring adherence to ethical standards.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Utilization Review Nurse
HCSC
04.2023 - Current
- Evaluated clinical documentation for accuracy and completeness in order to make decisions about coverage determinations.
- Reviewed denial letters issued by insurance companies to ensure that they were appropriate and timely.
- Maintained up-to-date knowledge of health plan benefits, policies, procedures, regulations, coding guidelines.
- Communicated with external partners such as managed care organizations or vendors
- Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria.
- Assessed patient medical records to determine the appropriateness of requested services and procedures.
- Conducted comprehensive utilization reviews to ensure compliance with clinical guidelines and best practices.
- Evaluated patient care plans for appropriateness, aligning services with medical necessity criteria.
Interventional Radiology Nurse
UTMB Health
09.2022 - 03.2023
- Assisted radiologists in interventional radiology procedures, such as catheterizations, angioplasties and biopsies.
- Administered medications and contrast agents to patients prior to the procedure.
- Assessed patient's condition and prepared them for the intervention by explaining the procedure and answering any questions they may have had.
- Performed nursing assessments of patients prior to each procedure with documentation of findings into the medical record.
- Monitored patients during recovery following interventional radiology procedures.
- Initiated emergency interventions when needed during a procedure or post-procedure recovery period.
- Educated family members on post-operative care instructions for their loved one.
- Collaborated with other healthcare professionals to ensure optimal patient outcomes.
- Cared for patients undergoing complex vascular access procedures such as fistulas, grafts, and central lines placement.
- Documented all care provided in accordance with facility policies and procedures and standards of practice guidelines.
- Recognized potential complications related to interventional radiology procedures and took appropriate action to address them.
ICU Clinical Nurse
MD Anderson
08.2021 - 08.2022
- Assessed patients for changes in condition and reported any abnormalities to the physician.
- Provided direct patient care, including wound dressing, administering medications, catheterization, and IV therapy.
- Performed assessments of patient's physical, psychosocial and spiritual needs.
- Developed individualized plans of care based on assessment findings and implemented interventions accordingly.
- Monitored vital signs and performed other diagnostic tests as required.
- Educated patients and their families about various aspects of health maintenance and disease prevention.
- Collaborated with interdisciplinary team members to ensure optimal quality of care.
- Maintained accurate documentation in the medical record according to hospital policy.
- Served as a clinical resource for staff nurses regarding evidence-based practice guidelines.
- Communicated effectively with physicians, family members, allied health professionals, and other healthcare providers regarding patient care issues.
- Utilized critical thinking skills to assess complex situations and make appropriate decisions in emergency situations.
- Provided emotional support to patients during difficult times.
- Coordinated discharge planning activities ensuring safe transition from acute care setting.
- Responded quickly to code blue calls providing advanced life support measures as necessary.
- Supported new staff members through orientation process and preceptorship programs.
- Evaluated effectiveness of nursing interventions by monitoring patient responses.
- Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation and chest tube management.
ICU Clinical Nurse
UTMB Galveston
09.2020 - 10.2021
- Provided emotional support to patients during difficult times.
- COVID patients
- Responded quickly to code blue calls providing advanced life support measures as necessary.
- Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation and chest tube management.
- Treated patients with broad range of acute, life-threatening diagnoses.
- Mentored new nurses on practices and procedures to drive patient outcome goals.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Case Manager
Medical University Of South Carolina
01.2016 - 06.2019
- Consulted with staff on resolution of complex service issues.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Reviewed treatment plans against individual goals and healthcare standards.
- Coordinated support services and optimized communication between healthcare disciplines.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Provided referrals to appropriate health care providers or other community resources.
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with medical professionals to coordinate treatment plans for clients.
RN, Neonatal ICU
Pocono Medical Center
04.2013 - 12.2015
- Developed, implemented and documented individualized patient plan of care based on assessment findings.
- Provided family-centered neonatal intensive care services including education, support and counseling.
- Administered medications, treatments and therapies as prescribed by the physician or nurse practitioner.
- Performed daily physical assessments of critically ill infants in the NICU setting.
- Monitored vital signs, lab values and other indicators of infant condition; initiated interventions when necessary.
- Collaborated with multidisciplinary team members to ensure best practice for patient outcomes.
- Ensured safety protocols were followed throughout all aspects of patient care delivery.
ICU Clinical Nurse
Medical University Of South Carolina
01.2006 - 02.2013
- Assessed patients for changes in condition and reported any abnormalities to the physician.
- Ensured compliance with all regulatory standards related to nursing practice within ICU setting.
- Communicated effectively with physicians, family members, allied health professionals, and other healthcare providers regarding patient care issues.
- Utilized critical thinking skills to assess complex situations and make appropriate decisions in emergency situations.
- Worked in the Surgical and Neuro Trauma Unit and the Pediatric Cardiology ICU.
- Supported new staff members through orientation process and preceptorship programs.
Education
Bachelor of Science - Nursing
Misericordia University
Dallas, PA05.2005
Skills
- Documentation expertise
- Utilization Management
- Development of patient care plans
- Patient discharge coordination
- Regulatory healthcare knowledge
- Clear verbal and written communication
- HIPAA Compliance
- Inpatient Care
- Utilization Review
- Ambulatory Surgery Care
- Direct patient care
- Patient assessments
- Medication and IV administration
Accomplishments
- Documented and resolved "same name situations" which led to hospital wide changes in assignment protocols and added "Name Alert" notations on charts and boards.
- Participated in Orientation Team to streamline training and provide consistency to new hires.
Certification
- Trauma certified in 2006
- Critical Care certified in 2008
- Currently BLS and NRP certified, have held ACLS and PALS as well as serving as an instructor to certify others
- Emergency Medicine Certified in 2013
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
I work with rescues to help pets
My son and I volunteer at our church, at the local soup kitchen and at the local nursing home where my parents reside
Timeline
Registered Nurse
UTMB Galveston
05.2024 - Current
Utilization Review Nurse
HCSC
04.2023 - Current
Interventional Radiology Nurse
UTMB Health
09.2022 - 03.2023
ICU Clinical Nurse
MD Anderson
08.2021 - 08.2022
ICU Clinical Nurse
UTMB Galveston
09.2020 - 10.2021
Case Manager
Medical University Of South Carolina
01.2016 - 06.2019
RN, Neonatal ICU
Pocono Medical Center
04.2013 - 12.2015
ICU Clinical Nurse
Medical University Of South Carolina
01.2006 - 02.2013
Bachelor of Science - Nursing
Misericordia University
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