Erin Misukonis
Edwardsville,IL
Summary
Experienced configuration specialist with deep expertise in system integration, change management, and process optimization. Known for fostering team collaboration and consistently delivering results in dynamic environments. Skilled in software configuration, version control, and risk management, with reputation for adaptability and reliability.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Configuration Manager
SAIC
11.2022 - Current
- Supervised and mentored a team of configuration management professionals, providing guidance on best practices, troubleshooting, and continuous improvement to optimize project delivery and quality
- Collaborated with engineering, development, QA, cyber, and digital engineering teams to define and enforce configuration standards, ensuring alignment across all stages of product lifecycle and improving system consistency and reliability
- Managed the configuration change control process, tracking and evaluating proposed changes to ensure proper documentation, risk assessment, and approval
- Conducted regular configuration audits to ensure adherence to industry standards and regulatory compliance, identifying and rectifying discrepancies that reduced operational risks
- Led the end-to-end release management process, coordinating with development and operations teams to ensure smooth, timely, and error-free software releases
- Established and maintained comprehensive configuration documentation and guidelines, ensuring consistent system setups and deployments across various environments
- Developed and enforced version control policies to manage complex codebases across multiple teams, preventing configuration drift and ensuring seamless integration of software components
- Acted as the primary liaison between senior leadership and technical teams, translating complex configuration management issues into clear, actionable insights and recommendations for process improvements
Deputy Program Manager / Configuration Manager / Facility Security Manager IBS
SAIC
08.2018 - 11.2021
- Fills in for Program Manager - ensures no tasks are missed; Prepares and briefs to government leadership on status of program activities – from daily standup, operational system failures to Sprint Reviews
- Provides leadership to development team on how to effectively manage and improve on team’s velocity
- Involved in hiring practices for team; ensures backgrounds are accomplished and accounts are created
- Reviews and maintains IBS Configurations Management (CM) Plans, CM Standards of procedures and policies for program to ensure compliance with CMMI audits and any federal mandates
- Handpicked to be Facility’s security manager- duties consist of onboarding and offboarding personnel and ensure physical security controls are in place, tested and followed
- Assists Quality Assurance by providing artifacts to on team’s activities to ensure CMMI compliance
Tester / Configuration Manager, ADEV
SAIC
11.2014 - 08.2018
- Design and execute test plans for complex software systems
- Collaborate with software developers, product managers, and other stakeholders to identify and prioritize testing requirements
- Developed and maintained test cases, test scripts, and testing documentation to ensure comprehensive coverage and reproducibility
- Led the development and implementation of a comprehensive configuration management plan for a complex software system
- Coordinated with cross-functional teams, including development, quality assurance, and operations to ensure seamless integration of configuration management processes
- Defined and enforced configuration management policies for version control, build and release management
Trainer / Configuration Manager, AT21
SAIC
04.2013 - 11.2014
- Worked with SMEs to create training materials to be used by AT21 personnel
- Utilized Captivate to create interactive training materials
- Worked with EIL personnel and developers to ensure all developed code met the standards set forth by the EIL
Site Support Tech II
SAIC
09.2004 - 04.2013
- Helped office personnel utilize all Microsoft Office software
- Site Support supporting 5 local offices and multiple remote offices
- Troubleshot pc and Macintosh clients, networking equipment, printers, and Xerox copiers from point of contact until resolution
- Implemented, configured, and administered local Windows 2003 and Windows 2008 file servers including setup of FSRM for file management and quota enforcement
- SharePoint site administrator
- Provided setup of and support for utilizing RoboCopy and Veritas NetBackup as backup utilities for servers and workstations throughout the sites
- Setup and administered DHCP at local sites
- Remotely supported customers at other locations through NetMeeting and Carbon Copy
- Utilized and troubleshot VPN problems for customers utilizing RSA tokens and smart cards
- Coordinated warranty repair with customer and manufacturer
Network Administrator/Instructional Computing Support Specialist
McKendree University
07.1995 - 09.2003
- Educated faculty, staff, and students on basic, intermediate, and advanced concepts for current software including training sessions, help sheets, and manuals
- Instructed students using hands on-training methods for software packages such as Microsoft Word, PowerPoint, Access, PageMaker, Lotus 1-2-3, Windows 95/98/2000, and Internet skills
- Coordinated the access, scheduling and staffing of instructional facilities/resources
- Responsible for administration of Active Directory user and computer objects
- Proposed, designed and implemented migration of Windows NT to Windows 2000 Active Directory
- Designed Active Directory and Group Policy
- Part of the primary team for migration from Exchange 5.5 to Exchange 2000 with responsibilities including determining need, developing plan for migration, and locating information for the proposed migration
- Managed help desk to ensure current hardware/software issues were being handled in a prompt and professional manner
- Tracked software licensing agreements/assets and created/installed packages utilizing Altiris
- Implemented group policy and system policies for Windows 2000 and Windows Server 2003 Active Directory
- Utilized remote administration tools such as Terminal Services, VNC, Control F1, Windows Remote Administration and Altiris
- Responsible for domain administration of DHCP, WINS, and DNS in Windows 2000
Education
Master of Science - Special Education
Illinois State University
Normal, IL05-1992
Bachelor of Science - Special Education
Illinois State University
Normal, IL05-1990
Skills
- Configuration management
- Project coordination
- System configuration
- Process improvement
- Compliance management
- Technical support
- Documentation control
- Software deployment
- Problem solving
- Agile methodologies
- Documentation management
- Compliance reporting
Certification
- Security Plus Comptia July 2018
- Safe Agilist 4.0 SAFE 2019
Timeline
Lead Configuration Manager
SAIC
11.2022 - Current
Deputy Program Manager / Configuration Manager / Facility Security Manager IBS
SAIC
08.2018 - 11.2021
Tester / Configuration Manager, ADEV
SAIC
11.2014 - 08.2018
Trainer / Configuration Manager, AT21
SAIC
04.2013 - 11.2014
Site Support Tech II
SAIC
09.2004 - 04.2013
Network Administrator/Instructional Computing Support Specialist
McKendree University
07.1995 - 09.2003
- Security Plus Comptia July 2018
- Safe Agilist 4.0 SAFE 2019
Master of Science - Special Education
Illinois State University
Bachelor of Science - Special Education
Illinois State University