Erin M Malik
EHT
Summary
Talented salesperson and manager who is successful at consistently delivering the highest quality of service. Multi-faceted retail store manager with a strong eye for detail and superior organizational skills. Extensive experience in the retail industry with knowledge of merchandising, staff supervision, sales strategy, hiring, and inventory control. Particularly skilled at motivating employees to meet company goals.
Overview
18
18
years of professional experience
Work History
Store Manager
Torrid Clothing Store
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Retail Store Manager
Margaritaville
12.2021 - 02.2024
- Responsible for the overall operation of the merchandise department
- Manages and maintains all facets of the daily operation of the merchandise location to meet revenue plan
- Ensures that all productivity and quality standards are maintained
- Implements inventory controls to manage retail shrinkage and swelling
- Conducts proper ordering procedures to maintain appropriate par levels of all merchandise related products
- Provides retail associates and managers with sales goals tied to revenue plan
- Responsible for ensuring overall guest and Staff Member satisfaction
- Responsible for labor control and assigning duties to merchandise supervisors and retail associates
- Prepare and perform all aspects of quarterly inventories
Store Manager
Lane Bryant
10.2007 - 08.2020
- Conducted performance reviews and provided organized training and development for staff
- Ensured standards for quality and asset protection
- Managed and motivated the store team to increase sales and ensure efficiency
- Merchandised product and created floor sets based on sales, season, and trends
- Consistently met monthly and yearly set goals
- Responded to customer (internal and external) complaints, requests, and comments
Education
Associate Of Business Administration -
Atlantic Cape Community College
Mays Landing, NJSkills
- Communication
- Adaptability
- Organization
- Leadership
- People management
- Customer service
- Inventory control
Timeline
Store Manager
Torrid Clothing Store
01.2024 - Current
Retail Store Manager
Margaritaville
12.2021 - 02.2024
Store Manager
Lane Bryant
10.2007 - 08.2020
Associate Of Business Administration -
Atlantic Cape Community College
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