Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERIN MONTRASTELLE

OLDSMAR

Summary

Engagement Support Specialist with expertise in onboarding, billing, and reporting operations. Providing proactive administrative support to leadership and engagement teams, ensuring seamless client account coordination. Skilled in managing premier client relationships and driving efficiencies through streamlined processes. Proven leader in optimizing workflows, leading cross-functional initiatives, and enhancing operational accuracy. Highly skilled organizer with exceptional communication and problem-solving abilities, adept at analyzing and researching complex issues, and dedicated to continuous improvement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Engagement Support Concierge/ Onboarding- Workplace Solutions

PwC
02.2017 - Current
  • Develop and implement comprehensive onboarding and offboarding programs for contingent workers, ensuring smooth integration and compliance with company policies, including Meta-specific training.
  • As a Subject Matter Expert (SME), I took the initiative to streamline the Amazon onboarding process by managing workflows, introducing new formats, and enhancing organizational efficiency.
  • Lead Quality Control for the 1099 Print Project within the Wealth Management Tax segment, coaching new team members and ensuring adherence to project standards.
  • Coordinate routing tasks across multiple national markets, streamlining workflows and resolving customer inquiries swiftly and effectively.
  • Deliver exceptional customer service through phone support, addressing client needs promptly via Hunt Group systems.
  • Collaborate closely with supervisors and managers to receive feedback and innovate process improvements.
  • Create quick reference guides and utilize tools such as Google Sheets and Excel to optimize engagement team workflows.

Senior Customer Service Clerk-Admin

City of Oldsmar
09.2014 - 02.2017
  • Scheduled and coordinated meetings for supervisory and director-level staff within Leisure Services.
  • Managed email correspondence, document drafting, proofreading, and spreadsheet creation.
  • Oversaw Leisure Services’ social media platforms and handled inbound communications from residents and city officials.

Customer Service Representative

Hilton Worldwide, Inc.
02.2012 - 09.2014
  • Provided detailed education on Hilton properties and resolved booking issues efficiently.
  • Delivered outstanding customer service and maintained clear communication with remote team members and supervisors.

AP Administrator/ Project Assistant/ Office Manager

Taylor Morrison Land Development
05.2006 - 05.2009
  • Managed office supply procurement and budget control exceeding millions of dollars for contractor payments.
  • Prepared and monitored travel and expense reports for department heads.
  • Executed an auction initiative for Taylor Morrison’s Florida region, significantly benefiting the district.

Education

Bachelor’s Degree - Sociology

University of South Florida
Tampa, Florida
01.2005

Skills

  • Acrobat Adobe
  • Google Suite
  • Microsoft Office 365 Suite
  • MS SharePoint
  • Power App
  • Salesforce
  • Workday

Certification

  • Inclusive Mindset Badge
  • Digital Acumen Badge
  • Human Centered Design Badge

Timeline

Engagement Support Concierge/ Onboarding- Workplace Solutions

PwC
02.2017 - Current

Senior Customer Service Clerk-Admin

City of Oldsmar
09.2014 - 02.2017

Customer Service Representative

Hilton Worldwide, Inc.
02.2012 - 09.2014

AP Administrator/ Project Assistant/ Office Manager

Taylor Morrison Land Development
05.2006 - 05.2009

Bachelor’s Degree - Sociology

University of South Florida

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