Erin Moore
Charleston,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
Work History
Surgery Coordinator
Carolina Cataract and Laser Center
08.2023 - 05.2024
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Scheduled surgery dates and times via Nextech, pre-surgical clearance, postoperative follow ups, including outside referrals.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Maintained surgical schedule using Excel.
- Communicated with the outpatient surgical center to ensure all supplies are received by surgical date.
- Responsible for the premium conversion rate of patients.
- Interacted with patients, physicians, clinical staff in clinic and outside facilities.
- Called patients weekly to provide surgery arrival times, pre-op instructions and collect insurance co-pays along with elective services if applicable.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
Surgical Counselor
Carolina Eyecare Physicians
11.2017 - 05.2023
- Increased patient comfort during consultations by creating a welcoming environment and establishing rapport with each individual.
- Served as as a liaison between patients, surgeon, facility and pre-op staff.
- Maintained surgical schedule in Excel.
- Communicated with patients about scheduling pre-op testing, medical clearance, insurance requirements, surgical consents and financial requirements.
- Obtained necessary pre-authorizations.
- Responsible for the premium conversion rate of patients.
- Assisted in the development of policies and procedures for surgical counseling services, ensuring consistent standards across all clinics.
- Facilitated patient referrals to appropriate specialists, maximizing quality of care and ensuring continuity of treatment plans.
- Maintained up-to-date knowledge of surgical advancements through regular attendance at conferences, workshops, and seminars.
Reimbursement Specialist - Coder II
MUSC - Storm Eye Institute
01.2000 - 12.2010
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Assigned appropriate ICD-9 and CPT codes for reimbursement and statistical purposes.
- Conducted regular audits of billing records, identifying areas where inconsistencies could be addressed to optimize efficiency within the department.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Prevented delays and claim denials by correcting information prior to submission.
Ophthalmic Assistant
MUSC - Storm Eye Institute
01.1999 - 12.2000
- Screened patients prior to physician's exam, documenting chief complaint, medical history and medications.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Assisted in physician's exam as needed.
- Administered eye medications for dilation and treatment.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
- Provided comprehensive support during emergency situations requiring immediate intervention or coordination of care amongst multiple providers within the healthcare facility.
Patient Appointment Representative II
MUSC - Storm Eye Institute
01.1997 - 12.1999
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Answered calls from patients, outside physician offices and clinical personnel.
- Scheduled appointments, obtaining patient demographic and insurance information.
- Updated scheduling templates as needed, communicating updates to physicians and staff.
- Maintained patient referral system.
- Assisted with training and development of new employees.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Patient Registration Representative
MUSC - Storm Eye Institute
01.1993 - 12.1997
- Welcomed patients upon arrival, creating a friendly and inviting atmosphere.
- Gathered demographic and insurance information to register patients for medical appointments.
- Collected insurance co-payments.
- Scheduled new and follow-up appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
Education
High school diploma -
Skills
- Hospital Experience
- Medical Billing
- Medical Terminology
- Insurance Verification
- CPT Coding
- ICD-9
- Medical Coding
- Customer Service
- Organizational skills
- Time management
- Problem-solving abilities
- Adaptable and Flexible
- EHR systems expertise
- Patient Counseling
- Data entry proficiency
Timeline
Surgery Coordinator
Carolina Cataract and Laser Center
08.2023 - 05.2024
Surgical Counselor
Carolina Eyecare Physicians
11.2017 - 05.2023
Reimbursement Specialist - Coder II
MUSC - Storm Eye Institute
01.2000 - 12.2010
Ophthalmic Assistant
MUSC - Storm Eye Institute
01.1999 - 12.2000
Patient Appointment Representative II
MUSC - Storm Eye Institute
01.1997 - 12.1999
Patient Registration Representative
MUSC - Storm Eye Institute
01.1993 - 12.1997
High school diploma -
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