Summary
Overview
Work History
Education
Skills
Timeline
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Erin Morrell

Hagerstown,Maryland

Summary

Dynamic retail professional with a proven track record at Dick's Sporting Goods, excelling in customer service and teamwork. Skilled in CRM software and market research, I consistently exceeded sales goals and enhanced customer loyalty through effective problem-solving and proactive engagement. Committed to delivering exceptional shopping experiences and fostering strong client relationships.

Experienced with managing property listings, client communications, and administrative tasks essential for real estate operations. Utilizes organizational skills and effective communication to ensure smooth transactions and client satisfaction. Knowledge of market trends and documentation processes to support efficient office workflows.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Dick Sporting Goods
08.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Gas Station Attendant

Sheetz
07.2020 - 08.2021
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.

Real Estate Assistant

Keller Williams
01.2020 - 07.2020
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Coordinated appointments to show marketed properties.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
  • Organized and maintained property listings for easy access, leading to streamlined operations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05-2027

High School Diploma -

Williamsport High School
Williamsport, MD
05-2022

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Administrative support
  • Multitasking and organization
  • CRM software
  • MLS
  • Critical thinking
  • Market research
  • Spreadsheet management
  • Scheduling and calendar management

Timeline

Retail Sales Associate

Dick Sporting Goods
08.2021 - Current

Gas Station Attendant

Sheetz
07.2020 - 08.2021

Real Estate Assistant

Keller Williams
01.2020 - 07.2020

Bachelor of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Williamsport High School

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Erin Morrell