Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Volunteer

Erin Morrison

Danvers,Massachusetts

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Crew Member

Trader Joe's
Peabody, MA
05.2018 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Accurately operated cash register to process customer payments.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Maintained inventory and ordered new supplies to meet expected needs in the greeting card section as Section leader
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.

Lead Generator

NRG Home Solar
Framingham, MA
09.2016 - 09.2017
  • Scheduled sales appointments for solar sales department to discuss products and services and to close qualified leads.
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Recorded accurate and efficient records in customer database.
  • Acquired and applied solar energy knowledge to create effective dialogue with customers.

Activities Assistant

Care One Peabody
Peabody, MA
09.2015 - 10.2016
  • Engaged residents through events, small groups and personal attention.
  • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Scheduled movies, entertainment and other special events.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Documented preferences and helped develop relevant activities.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Maintained master calendar and relevant records.
  • Transported and escorted program participants to and from activities and on field trips.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Planned, coordinated and implemented activities to address needs of participants with varying abilities.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Kept open communication with nursing and rehab staff in an effort to have a complete picture of residents well-being and safety.

Cashier

Lowe's
Saugus, MA
03.2014 - 10.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where req
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in additional revenue to company.

Education

Associate Of Applied Science - Animal Sciences

North Shore Community College
Danvers, MA

Skills

  • Active Listening
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Written Communication
  • Planning and Coordination
  • Data Entry
  • Attention to Detail
  • Excellent Communication
  • Problem-Solving
  • Self-Motivated
  • Organization and Time Management
  • Flexible and Adaptable
  • Decision-Making
  • Good Telephone Etiquette

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Crew Member

Trader Joe's
05.2018 - Current

Lead Generator

NRG Home Solar
09.2016 - 09.2017

Activities Assistant

Care One Peabody
09.2015 - 10.2016

Cashier

Lowe's
03.2014 - 10.2015

Associate Of Applied Science - Animal Sciences

North Shore Community College

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Erin Morrison