Erin Mosley
Cleveland,OH
Summary
Driven Nursing Assistant with proven expertise in direct patient care and medication administration, honed at Cleveland Clinic Main Campus. Excelled in enhancing patient satisfaction and engagement through compassionate support and efficient problem-solving. Demonstrated ability to exceed performance metrics in high-pressure environments, showcasing exceptional client documentation skills and a commitment to improving client quality of life.
Overview
4
4
years of professional experience
Work History
Nursing Assistant
Cleveland Clinic Main Campus
02.2021 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Customer Care Representative
Cvs
08.2022 - 04.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
Direct Support Professional Caregiver
Our Lady of Wayside
06.2020 - 02.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OHSkills
- Direct Patient Care
- Client documentation
- Medication Administration
Timeline
Customer Care Representative
Cvs
08.2022 - 04.2023
Nursing Assistant
Cleveland Clinic Main Campus
02.2021 - Current
Direct Support Professional Caregiver
Our Lady of Wayside
06.2020 - 02.2021
High School Diploma -
Garfield Heights High School