Erin Motsinger
St. Joseph,MO
Summary
Dynamic Access Representative with a proven track record at Mosaic, enhancing patient intake efficiency and ensuring documentation accuracy. Skilled in insurance verification and conflict resolution, I excel in training teams and improving workflows, fostering a culture of professionalism and exceptional customer service. Committed to optimizing healthcare delivery and patient satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
21
21
years of professional experience
Work History
Access Representative
Mosaic
07.2018 - Current
- Facilitated patient access by managing appointment scheduling and registration processes.
- Improved efficiency of patient intake workflows through process refinement and staff training.
- Ensured accurate data entry into electronic health record systems for seamless patient information retrieval.
- Led initiatives to enhance communication between patients and healthcare providers, streamlining service delivery.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Advised management on operational challenges, contributing to strategic decisions that enhance overall service quality.
- Processed FMLA and Short Term Disability paperwork for patients.
Payment Poster
Mosaic
07.2017 - 07.2018
- Processed and posted payments accurately to patient accounts, ensuring timely revenue recognition.
- Resolved discrepancies in payment records through detailed analysis and reconciliation efforts.
- Collaborated with billing team to streamline workflows, enhancing overall efficiency of payment posting procedures.
- Mentored junior staff on best practices for payment posting and account management processes.
- Sent out invoices to vendors with contracts with the hospital.
Assistant Manager
Party City
03.2015 - 07.2017
- Led team in executing promotional events, enhancing customer engagement and sales effectiveness.
- Developed training programs for new staff, improving onboarding efficiency and employee retention.
- Streamlined inventory management processes, reducing discrepancies and ensuring stock accuracy.
- Coordinated store operations during peak seasons, optimizing workflow and resource allocation.
- Implemented visual merchandising standards, elevating store presentation and customer experience.
- Mentored junior staff on operational best practices, fostering a culture of continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Guest Service Team Leam
Target
01.2005 - 03.2015
- Supervised guest service team to ensure optimal customer satisfaction and operational efficiency.
- Trained new team members on store policies, procedures, and best practices for guest interactions.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Coordinated daily scheduling and task assignments to maximize team productivity during peak hours.
- Implemented process improvements that streamlined service operations and reduced wait times for guests.
- Monitored inventory levels and collaborated with management on restocking efforts to meet demand.
- Conducted performance evaluations for team members, providing constructive feedback for continuous improvement.
- Assisted in hiring and onboarding new team members, contributing to a well-trained workforce.
- Coached and mentored team members, improving overall performance and productivity levels.
- Organized schedules and delegated tasks effectively among team members to ensure optimal coverage during peak hours.
- Handled escalated customer complaints professionally, resulting in satisfactory resolutions for both parties involved.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
No Degree - Business Administration And Management
Missouri Western State University
Saint Joseph, MOSkills
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Insurance verification
- Data entry proficiency
- Follow-up skills
- Healthcare systems
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Money handling
- Electronic health records
- Data entry
- Conflict resolution
- Training coordination
- Regulatory compliance
- Documenting and recording information
- Excellent communication
Timeline
Access Representative
Mosaic
07.2018 - Current
Payment Poster
Mosaic
07.2017 - 07.2018
Assistant Manager
Party City
03.2015 - 07.2017
Guest Service Team Leam
Target
01.2005 - 03.2015
No Degree - Business Administration And Management
Missouri Western State University