Erin Motter
Summary
Proactive and achievement-oriented Professional bringing over 20 years of marketing, management, and leadership experience with special emphasis in helping and retaining clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Articulate communicator, natural leader and organized manager.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Life Enrichment Director
Heather Glen At Ardenwoods
02.2023 - Current
- Increase resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Self-motivated, with a strong sense of personal responsibility.
- Provide one-on-one programs and activities for residents unable to participate in group settings.
- Plan day trips and shopping excursions for residents.
- Train and supervised staff to consistently meet performance goals and customer service standards.
Executive Branch Manager
Robert-James Sales
05.2004 - 10.2019
- Maintained friendly and professional customer interactions, fostering repeated business.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Met deadlines and exceeded forecasts yearly by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Branch Manager of the year, 2008
Manager of Operations
Whole Health Natural Foods
04.1999 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Dental Assistant, Chairside
Drs. Motter & Wilson, D.D.S.
06.1996 - 05.2003
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 8-12 procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Exposed, developed and mounted dental x-rays.
Education
Bachelor of Science - Psychology
University of Arizona Global Campus
Chandler, AZ03.2024
Skills
- Continuous Improvement Process
- Consultative Sales Techniques
- Editing
- Online Copywriting, E-Newsletters, and Blog Posts
- Competitive Analysis & Industry Trends
- Creating Proposals
- Project Management & Pricing Analysis
- Microsoft Publisher & Google Apps
- Search Engine Optimization Practices
- E-Newsletters
- Corporate Communications
- Social Media Campaign
Accomplishments
Branch Manager of the year, 2008
Certification
- Digital Marketing, Entity Academy Writer's Collective+ UCLA Extension - [Intensive] Summa Cum Laude, April-July, 2022
- CNP - Certified Notary Public
- Certified Activities Professional by NCALA
Timeline
Life Enrichment Director
Heather Glen At Ardenwoods
02.2023 - Current
Executive Branch Manager
Robert-James Sales
05.2004 - 10.2019
Manager of Operations
Whole Health Natural Foods
04.1999 - 05.2022
Dental Assistant, Chairside
Drs. Motter & Wilson, D.D.S.
06.1996 - 05.2003
Bachelor of Science - Psychology
University of Arizona Global Campus
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