Erin Mullins
Oklahoma City,OK
Summary
Detail-oriented Claims Processor with experience in Social Security Disability, managing provider payments and gathering medical records for determinations. Skilled in Microsoft Outlook, Excel, and National Case Processing System for accurate documentation and timely claims processing. Previous role as Optician included managing optical operations, sales, and insurance claims, enhancing teamwork and collaboration across diverse environments.
Overview
19
19
years of professional experience
Work History
Claims Technician III
Disability Determination Services - Department of Rehabilitation
Chickasha, OK, Oklahoma
02.2014 - Current
- Worked in the claims department at the Social Security Disability Office.
- Obtained necessary medical records to support claim evaluations from hospitals, clinics, and treating providers.
- Processed payments to providers for medical records required for disability determinations.
- I also gather medical records and exams for the Office of Hearing Operations
- These records and exams are then sent to an Administrative Law Judge who will determine the claimant’s disability
- I have worked from home since March 2020.
Optician
Advanced Laser Center
06.2012 - 09.2012
- I previously worked as an optician at Advanced Laser Center
- Managed optical operations independently at Advanced Laser Center.
- Provided personalized eyewear solutions by selling eyeglasses and contacts to patients
- Coordinated eyeglass orders with lab and facilitated online contact lens purchases
- Processed insurance claims to ensure timely payment.
Lead Admissions Assistant
Oklahoma State University
12.2008 - 06.2011
- Assisted with admissions processes at OSU-Oklahoma City
- Printed transcripts, entered applications, mailed acceptance letters, and created student ID cards to support efficient admissions processing
- As an admissions assistant, I printed transcripts, entered applications into the computer, mailed out acceptance letters, and made student ID cards
- Promoted for consistently accurate entry of student applications, enhancing overall admissions reliability
- Assisted international students with the enrollment process, ensuring compliance with regulations and a smooth transition to campus.
- Guided international students through enrollment requirements
Eyewear Specialist
Eyemasters
06.2007 - 11.2008
- Adjusted, inspected, and sold eyewear, ensuring customer satisfaction and quality assurance.
- Started at Eyemasters as sales associate; promoted to third keyholder, demonstrating growth and commitment.
- Managed store operations by opening and closing, handling bank deposits, and delegating tasks to associates.
Education
Bachelor's Degree in Biology -
University of Science and Arts of Oklahoma
Chickasha, OKSkills
- Claims processing
- Claims analysis
- Claims Documentation
- Claims Payment Review
- Documentation Review
- Case Management
- Workflow Optimization
- Task Coordination
- Microsoft Office proficiency
- Time Management
- Policy Interpretation
- Teamwork and Collaboration
References
- Sherry Bowen, 405-245-1127
- Angela Henderson, 405-317-4801
- Aaron Lowe, 405-323-2753
- Kasandra Anderson, 405-889-8999
Timeline
Claims Technician III
Disability Determination Services - Department of Rehabilitation
02.2014 - Current
Optician
Advanced Laser Center
06.2012 - 09.2012
Lead Admissions Assistant
Oklahoma State University
12.2008 - 06.2011
Eyewear Specialist
Eyemasters
06.2007 - 11.2008
Bachelor's Degree in Biology -
University of Science and Arts of Oklahoma