Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erin Munise

Raynham,MA

Summary

Operations Manager with extensive experience at Boston Medical Center Health System, specializing in strategic operations management and Lean process improvement. Led initiatives that significantly improved patient throughput and compliance, while guiding cross-functional teams to secure accreditation and enhance surgical services. Demonstrated leadership and data analysis capabilities that consistently drive operational excellence.

Overview

27
27
years of professional experience

Work History

Operations Manager

Boston Medical Center Health System
Brockton, ME
10.2016 - Current

Direct daily operations for perioperative and anesthesia services, ensuring optimal staffing, workflow, and compliance.

Lead initiatives to enhance patient throughput, improve resource allocation, and drive operational excellence.

Partner with physicians, Senior Leadership Team, nursing leadership, and supply chain to ensure timely, cost-effective, high-quality care delivery.

Project Manager/Accreditation Facilitator

Manage all unit coordinators and administrative staff, providing Meditech system oversight for perioperative services, including surgical blocks, charge reconciliation, and preference card optimization.

Continuously lead successful Joint Commission accreditation hospital-wide and serves as Program Chair for the Orthopedic Center of Excellence for Total Hip and Knee Replacement.

Oversight of cost analysis for robotic surgery and other service lines, reorganizing workflows based on supply-demand data, and implements process changes to improve surgeon satisfaction and patient care.

Collaborate with Quality, Risk, and Infection Control teams to drive compliance, quality, and process improvement initiatives.

Develop and implement a surgical outcomes registry and performance tracking system to monitor key metrics such as block utilization, first case on-time starts, turnover time, and case volume.

Partner with cross-departmental teams to implement best practices across surgical services.

Lead Senior Surgical Booking Coordinator

Signature Healthcare
North Easton & Brockton, MA
12.2008 - 10.2016

Schedule and coordinate the office and surgical schedules for 11 physicians, including specialty surgeons from BIDMC.

Supervise medical office coordinators, lead daily huddles, and implement Lean workflows to improve efficiency and service quality.

Senior Medical Secretary

South Shore Surgical Specialists
South Weymouth, Massachusetts
11.2005 - 10.2008

Manage a full surgical schedule for six surgeons, provide patient education, and follow up for a high-volume surgical practice.

Coordinate physician schedules, referrals, and patient intake.

Medical Secretary

Adult & Pediatric Urology
Brockton, MA
07.1998 - 11.2005

Support the Chief of Urology with surgical scheduling, billing, insurance processing, and technology updates.

Front desk receptionist.

Education

High School Diploma -

Brockton High School
Brockton
06-1998

Some College (No Degree) - Computer Applications

Massasoit Community College
Brockton, MA

Skills

  • Strategic operations management
  • Lean process improvement
  • Perioperative services administration
  • Project and change management
  • Budgeting and cost analysis
  • Regulatory compliance and accreditation
  • Data analysis and performance metrics
  • Staff leadership and development
  • Vendor and supply chain coordination

Accomplishments

  • Certificate in Lean Process Improvement
  • Assessment-Based Recognition in Order Entry (ABR-OE)-American College of Medical Assistants
  • Coursework in Word, Excel, PowerPoint
  • Leads all Joint Commission Surveys
  • Multiple patient satisfaction recognitions
  • Safety Coach Designation
  • Former Member- Signature Healthcare Service Council

Timeline

Operations Manager

Boston Medical Center Health System
10.2016 - Current

Lead Senior Surgical Booking Coordinator

Signature Healthcare
12.2008 - 10.2016

Senior Medical Secretary

South Shore Surgical Specialists
11.2005 - 10.2008

Medical Secretary

Adult & Pediatric Urology
07.1998 - 11.2005

High School Diploma -

Brockton High School

Some College (No Degree) - Computer Applications

Massasoit Community College
Erin Munise
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