Operations Manager with extensive experience at Boston Medical Center Health System, specializing in strategic operations management and Lean process improvement. Led initiatives that significantly improved patient throughput and compliance, while guiding cross-functional teams to secure accreditation and enhance surgical services. Demonstrated leadership and data analysis capabilities that consistently drive operational excellence.
Direct daily operations for perioperative and anesthesia services, ensuring optimal staffing, workflow, and compliance.
Lead initiatives to enhance patient throughput, improve resource allocation, and drive operational excellence.
Partner with physicians, Senior Leadership Team, nursing leadership, and supply chain to ensure timely, cost-effective, high-quality care delivery.
Project Manager/Accreditation Facilitator
Manage all unit coordinators and administrative staff, providing Meditech system oversight for perioperative services, including surgical blocks, charge reconciliation, and preference card optimization.
Continuously lead successful Joint Commission accreditation hospital-wide and serves as Program Chair for the Orthopedic Center of Excellence for Total Hip and Knee Replacement.
Oversight of cost analysis for robotic surgery and other service lines, reorganizing workflows based on supply-demand data, and implements process changes to improve surgeon satisfaction and patient care.
Collaborate with Quality, Risk, and Infection Control teams to drive compliance, quality, and process improvement initiatives.
Develop and implement a surgical outcomes registry and performance tracking system to monitor key metrics such as block utilization, first case on-time starts, turnover time, and case volume.
Partner with cross-departmental teams to implement best practices across surgical services.
Schedule and coordinate the office and surgical schedules for 11 physicians, including specialty surgeons from BIDMC.
Supervise medical office coordinators, lead daily huddles, and implement Lean workflows to improve efficiency and service quality.
Manage a full surgical schedule for six surgeons, provide patient education, and follow up for a high-volume surgical practice.
Coordinate physician schedules, referrals, and patient intake.
Support the Chief of Urology with surgical scheduling, billing, insurance processing, and technology updates.
Front desk receptionist.