Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Erin Murphy

Erin Murphy

Abington,Pa

Summary

Paralegal, Intake Coordinator and Claims Developer who is seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A professional who is motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. It is important to assist attorneys and other team members in preparing for the day's work and end goal(s) in a positive approach. As a goal-oriented professional experienced in providing administrative support to legal departments communication and needs will be understood by a positive approach. As a driven person, who is successful at thriving in high stress, high-pressure environments, adept in the importance of maintaining confidential records and client information and situations involving constant change and vast ambiguity in data and instruction it is imperative to provide exceptional standards in work product and customer service.

Overview

11
11
years of professional experience

Work History

Paralegal

Bowen & Burns Law Office
11.2012 - Current

Bowen & Burns, Southampton Pa-
November 2012- October 2021/Full-Time

October 2021- Present/Part-Time

  • Wills, Trusts & Estates, Social Security, ERISA, Medicare, Medicaid, and Personal Injury Paralegal
  • Estimated case load of minimum of 100 estates at any given time depending on where estate is in probate process and its complexity.
  • Open estates and prepare for Probate depending on each Counties rules and regulation, adjusting to specific and requirements due to Covid-19
  • Complete correspondence tasks regarding notification process on behalf of decedent to state agencies
  • Obtain financial information for assets and debts owned by decedent as well as Government Bonds and Life Insurance/Annuity companies and follow through to liquidation is complete as well as satisfying debts.
  • Communicate with Register of Wills regarding Estate and Pennsylvania Inheritance Tax filings and payments.
  • Continual contact with clients throughout Estate process during and after probate process
  • Personal Injury and Litigation: Case load ranges from individual injury action to Mass Tort Class Action
  • Prepare and complete all required correspondence to courts, clients, opposing counsel and case related entities.
  • General law practice documents such as Guardianship forms, Renunciations, and motions
  • Complete Discovery and legal research using firms' software.
  • Communicate with clients with focus on maintaining firm’s customer-focus reputation; provide status updates; follow up on requests for information and documentation.
  • Assist in Judgment cases, Research and Guardianship cases.
  • Work alongside other Paralegals and assist in medical malpractice cases.
  • File and prioritize case documents.
  • Organize and prepare billing and requests for Production of Documents
  • Confirm court appearance and client appointments.
  • Open and Close out files in accordance with firm procedure
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Conducted detailed client intakes and entered information into company database

Social Security Claims Developer 1

Genex Services
10.2021 - 04.2023
  • Nationwide representation services for Social Security Disability Insurance (SSDI) claimants who are referred by insurance carriers, self-insured employers, and individuals.
  • Estimated case load of 308 disability claimants at any given time
  • Conducted detailed client intakes and entered information into company database
  • Constant customer service with claimant, Long Term Disability carriers and Social Security Administration
  • Establish trusting relationship with claimant while completing SSDI Application together or following pending claim process; both customer service calls require collecting pertinent and sensitive information.
  • Follow through and assist on life of SSDI claim which can include multiple levels of appeals; claimant passing during claims process and assisting Next of Kin
  • Continuous contact with claimant obtaining recent medical treatment, updating, and supplying SSA with recent medical treatment, monitoring and assist in returning required forms to SSA in timely matter, liaison between claimant and SSA.
  • Maintain deadlines; timely filings, from first appeal through hearing and post ALJ hearings.
  • Maintain client and developer relationship with confidence, reassurance, and support by helping claimant through frustrating process of filing SSDI claim who often do not feel well or are terminal.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Updated old code bases to modern development standards, improving functionality.
  • Participated in software field testing to verify performance of developed projects.

Paralegal- Temp Position

Craig B. Bluestein Law office
02.2013 - 08.2013
  • Create Family Law documents such as: Divorce Decree; Praecipe to Transmit; Petitions for Adoptions; Termination of Parental Rights; and Report of Intent to Adopt
  • Develop and maintain rapport with Orphan’s Court to efficiently obtain case status and various communications throughout Family Court process.
  • Prepare correspondence to Vital Statistics for Amended Birth Certificates post adoption.
  • Maintain contact with and between various adoption and government related agencies.
  • Communicate with clients regularly on behalf of attorney.
  • Prepare letters of representation and decline letters
  • Billing: Prepare, review files for all expenses including attorney time; filing fees and expenditures
  • Performed administrative duties as sole paralegal in private firm which included but not limited to dictation, calendar maintenance, including appointment confirmation, office supply maintenance and filing.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Prepared legal briefs, motions, and pleadings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.

Education

Associate of Science - Paralegal Studies- ABA Approved

Manor College, Jenkintown, Pa
04.2013


  • Dean's List 2011, 2012 and 2013
  • Honor Roll2011, 2012 and 2013
  • Graduated with two scholarships to Arcadia University
  • Knights Scholarship from Arcadia


  • 4.2 GPA
  • Alpha Beta Gamma National Honors Member
  • Extracurricular Activities: Wills for Hero's, Career Wardrobe, Special Olympics Volunteer at Villanova University

ABA - Business Administration

Arcadia University, Glenside, PA
2013

Dean’s List

  • Honoree of Sigma Alpha Pi
  • Dean's List 2013 and 2014
  • 4.0 GPA
  • Study Abroad: Costa Rica- Eco System and impact on the lives of Costa Rican families and farms
  • 12 credits remaining for Graduation

Skills

  • Learning companies' in-house processes and software programs
  • Created and implemented SSDI process for small general law practice firm
  • Microsoft Office, Adobe, Salesforce, Outlook, Teams Meeting, Adobe, ACT Technology and legal software as well local and Federal Portals for online legal services
  • Administrative Support
  • Client Support
  • Team Oriented
  • Intake and Claim Management Services
  • Medical Records
  • File and Records Management
  • Evidence Gathering
  • Deadline Monitoring
  • Remote Work

Accomplishments

  • Successfully aided clients in all areas of general law practice and specialized in disability claims
  • Created and maintained positive relationships with clients resulting in positive reviews and verbal appreciation
  • Maintaining a successful client relationship and relations with government run entities in a small private law firm and a large nationwide run company
  • Administrative Support for a small private practice firm that offered various legal services to a Nationwide Company serving thousands of disabled claimants
  • Maintain continuous client contact, manage highly emotional calls, and assist in resolving unexpected issues, situations claim related with SSA and general law client related issues.
  • Maintained more than 100 files for a small firm and 308 for a nation-wide company, while tracking and managing files for up to 50-100 files per day in a high call volume representation firm.
  • Achieved case documentation and client communication by completing in-house work flow tasks with accuracy and efficiency.

Additional Information

  • Honors , Alpha Beta Gamma National Honors Dean's List Sigma Alpha Pi

Timeline

Social Security Claims Developer 1 - Genex Services
10.2021 - 04.2023
Paralegal- Temp Position - Craig B. Bluestein Law office
02.2013 - 08.2013
Paralegal - Bowen & Burns Law Office
11.2012 - Current
Manor College - Associate of Science, Paralegal Studies- ABA Approved
Arcadia University - ABA, Business Administration
Erin Murphy