Summary
Overview
Work History
Education
Skills
Timeline
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Erin Murphy

Tallahassee,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Legendary Server/ Server Trainer

Texas Roadhouse
06.2020 - Current
  • Responsible for 15-45 second greet time and guest satisfaction
  • 2-3 minute drink time with superb menu knowledge
  • Contribute to side work and closing work as well as assisting any large party servers while still tending to my tables
  • Efficiently serve 3 or more tables 5x or more a week- with experience in serving parties up to 30 people
  • Served food and beverages promptly with focused attention to customer needs.
  • Food safety and alcohol handling certified.

Server

4th Quarter Bar And Grille
04.2022 - 06.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Inbound Services

Target Superstore
11.2019 - 02.2020
  • Trained on shipping/receiving procedures and protocols
  • Trained on seasonal freight
  • Responsible for moving freight and pulls to front store end
  • Responsible for backstocking and flexing products to ensure best quality control.
  • Suggested additional services to customers in order to meet upsell goals.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

General Manager

Firehouse Subs
06.2017 - 07.2019
  • Served with several shift leads to ensure shift tasks and chores get done in a timely manner and that everyone stays customer focused throughout the shift
  • Manage cash and customer complaints when necessary
  • Truck (sygma)/inventory/produce/NBO software savvy
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Assistant Manager

Firehouse Subs
04.2014 - 06.2017
  • Started off as a rescue crew member and ran my way up the ladder to provide outstanding shift quality
  • Received and passed both Servsafe and GM entrance exams.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Tulsa Welding School

degree pending -

FSCJ
11.2023

H.S.D -

Mandarin High School
Jacksonville, Florida
06.2016

Skills

  • Cash Management
  • Guest Engagement
  • Zebra/ walkie talkie trained for receiving purposes
  • Serving experience/ Bar experience
  • Table Setting
  • Safe Food Handling
  • Service Prioritization
  • Item Promotion
  • Hospitality Service Expertise
  • Wine Pairings
  • Sales Techniques
  • Table Bussing

Timeline

Server

4th Quarter Bar And Grille
04.2022 - 06.2022

Legendary Server/ Server Trainer

Texas Roadhouse
06.2020 - Current

Inbound Services

Target Superstore
11.2019 - 02.2020

General Manager

Firehouse Subs
06.2017 - 07.2019

Assistant Manager

Firehouse Subs
04.2014 - 06.2017

Tulsa Welding School

degree pending -

FSCJ

H.S.D -

Mandarin High School

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Erin Murphy