Summary
Versatile professional with a background in education, client service, and resource coordination. Known for strong communication, relationship management, and problem solving. Ready to support efficient operations, strong compliance, and high-quality service delivery.
1
Certification
19
years of professional experience
Work History
Special Education Case Manager
2 Years 5 Months- Managed caseload of 300+ students, coordinating services and resources across multiple stakeholders to support program goals and student outcomes
- Built strong partnerships with educators, clinicians, administrators, and families to ensure effective planning and implementation of support services
- Facilitated meetings, tracked action items, and followed through on next steps to keep services aligned and moving forward
- Oversaw timelines, documentation, and compliance requirements while balancing multiple priorities in a fast-paced environment
- Led complex scheduling and coordination of multidisciplinary meetings, ensuring timelines, documentation requirements, and stakeholder engagement remained on track
Travel Advisor
2 Years 8 Months- Developed tailored travel experiences by assessing client needs, preferences, and budget considerations.
- Managed client relationships and coordinated complex travel arrangements with suppliers, tour operators, and hospitality partners to enhance client satisfaction and loyalty.
- Functioned as the main point of contact during the planning process, offering consultative support and addressing issues to achieve high levels of client satisfaction.
- Supported business growth through targeted marketing initiatives, referral development, and relationship-building activities that fostered client engagement.
Library Media Specialist
16 Years 10 Months- Created library and digital learning resources that addressed instructional and research needs of students and staff, facilitating improved access to information and support
- Provided training and ongoing support to staff and students on educational technology platforms, digital resources, and information literacy practices
- Analyzed resource utilization and user needs to develop collection and improve service for users
Education
Master of Arts - Education
Bachelor of Science - Commuication Disorders
Graduate Coursework - Library and Information Science
Graduate Coursework - Behavioral Psychology
Skills
Program coordination
Service coordination
Compliance monitoring
Documentation management
Cross-functional collaboration
Stakeholder engagement
Project coordination
Resource Allocation
Meeting Facilitation
Problem Solving
Strategic communication
Data tracking & reporting
Relationship management
American Sign Language (ASL) and Signing Exact English (SEE)
Certification
- Illinois Professional Educator License
- Library Information Specialist Endorsement
- Stage Manager & Production Coordinator
Affiliations
- Mentoring/Coaching
- Training & Development
Timeline
Special Education Case Manager
Chicago Public Schools, Mount Greenwood Elementary
06.2024 - Current
Travel Advisor
Traveluxe
03.2024 - Current
Library Media Specialist
Chicago Public Schools, Mount Greenwood Elementary
07.2007 - 05.2024
Saint Xavier University
Master of Arts from Education
Northern Illinois University
Bachelor of Science from Commuication Disorders
University of Illinois At Urbana-Champaign
Graduate Coursework from Library and Information Science
Governors State University
Graduate Coursework from Behavioral Psychology