Erin Musolino

• Proven leader providing vision, leadership, and strategic direction for training program delivery, using mixed methods.
• Lead and manage enterprise Learning & Development team.
  Oversight of the Organizational Development team, including employee engagement surveys.
• Conduct ongoing needs analysis in partnership with executive leadership.
• Design, develop, implement, measure, and evaluate the performance of product and service training programs.
  Measure training program effectiveness through data collection and analysis.
• Build business plans, policies, and procedures.
• Manage and oversee enterprise training budget.
• Manage and oversee enterprise learning vendors.
• Manage and oversee Enterprise LXP with 1400+ users.
• Develop, organize, and maintain enterprise learning content, in SharePoint and Enterprise LXP.
• Drive WBT and CBT program development and delivery in Enterprise LXP, including multi-media learning solutions.
• Development and tracking of program ROI and learning KPIs in alignment with strategic objectives.
• Manage and oversee annual expert trainer certification program.
  Provide coaching to enterprise trainers and EDGE program (leadership development) participants.
• Collaborate with cross-functional teams and all levels of the organization to develop and maintain training programs.
• Maintain extensive knowledge of industry trends and innovative learning solutions.

• Responsible for identifying trends and best practices for future developments in talent management , and interfacing with executives to determine strategic learning needs
• Management and oversight of Enterprise Learning Management Systems (LMS) with 1400+ users
• Spearhead employee onboarding efforts, training, and educational programs, applications and system processes, compliance to facilitate improvements in productivity and ROI
• Established effective Learning and Development department supporting operations business that grew from 200 to 900 employees.
• Oversight and management of LMS for approximately 900 active users.
• Constructed systems' training programs resulting in $40K company savings related to contact charges.
• Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.

• Collaborated with IT developers and business teams to identify and implement technology solutions through core servicing platforms, modifications, and upgrades to ensure clear communication of initiatives to stakeholders and partners.
• Utilized analytical, business, and technical expertise to facilitate improvements and efficiencies within operations and system applications.
• Collaborated across all departments to develop training and implementation agendas for IT projects ensuring successful deliverables and quality assurance.
• Led Business Systems Analysts and served as primary contact for vendors and business users to safeguard proprietary system builds to meet business needs and exceed expectations.
• Executed project management of 26 IT projects through JIRA administration
• Cooperate with IT management in creating innovative solutions that offer competitive advantage and oversee vendor relations and evaluations.
• Promoted to AVP of Business Systems Analysis (BSA) and commissioned to integrate training and technology strategies.

• Oversaw design development, planning, and implementation of training and learning programs
• Administration of Learning Management System (LMS), Symphony
• Collaborated with departments to identify employee and organizational needs to improve processes and productivity
• Originated employee training, classroom activities, employee growth and succession plans, and supplemental materials covering certification training, health, and safety compliance, and business and technology information; evaluate effectiveness of trainings and materials, identify needs, and recommend solutions
• Facilitated meetings and activities and presented vital information for decision-making and to meet compliance and regulation standards
• Created and maintained employee records, both hardcopy, and digital filing systems
• Awarded employee of the quarter six months after hire for successful delivery of Consumer Financial Protection Bureau training.

Job description available upon request.

Job description available upon request.

Job description available upon request.

Job description available upon request.