Erin Navarro
Vacaville,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Kaiser Permanente-Vacaville
01.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Support day to day operations – staffing, sick calls, vacation requests
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Motivated and trained employees to maximize team productivity.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Compiled training materials for new employees and tracked skill development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated employee performance and coached and trained to improve weak areas.
Flu / COVID Clinic Manager (Temporary)
Kaiser Permanente
07.2023 - 11.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Operations Coordinator (Temporary )
Kaiser Permanente
02.2023 - 09.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Oversaw day-to-day operations of large teams across several sites.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Medical Assistant
Kaiser Permanente – Vacaville
01.2015 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Contract Specialist
Kaiser- SEIU- UHW – Vacaville-Fairfield- Vallejo Call Center
01.2017 - 01.2019
- Oversaw and supported 1500+ members of our union for 3 facilities
- Participated and ran multiple bargaining tables
- Facilitated multiple trainings for stewards
- Supported members and HR when meetings needed to be held
- Worked in a labor-management partnership.
Outpatient Scheduler front office Supervisor
Queen of the Valley Hospital
01.2012 - 01.2015
- Obtain all authorizations for out patient imaging and diagnostic exams
- Schedule MRI, CT and PET scans as well as screen patients
- Interview patients, measures vital signs, and other pertinent information as required by department
- Prepares treatment rooms and patients for examination, Inventories, orders, and replenishes medical supplies and materials
- Records information in patients' medical record as well as records lab values and other treatment documentation as required by the department.
Certified Medical Assistant
Loffler-Barry & Morgese M.D. INC
01.2009 - 01.2013
- Serve as a lead team member for a busy pediatrics medical practice
- Assist three MDs as well as two NPs in ensuring optimal patient care and smooth daily functioning of the office
- Answering phones, scheduling appointments, check in and check out patients, schedule procedures, scanning, maintaining medical records (on EMR), as well as ordering vaccines, keeping inventory of all vaccines, ordering supplies for back office, obtaining prior authorizations for specialty referral or prescription’s when need be
- Demonstrate proficiency in taking patient medical histories and vital signs, as well as in performing injections, minor office procedures, urinalysis, strep screens, hemoglobin’s, breathing treatments
- Ensure the cleanliness, sanitation and maintenance of exam rooms and equipment including autoclave
- React calmly and effectively in emergency situations, and add the personal, caring touch that immediately puts patients at ease.
Endoscopy Technician
Monterey Bay Endoscopy Center
01.2007 - 01.2009
- Serve as an endo technician for a busy twelve doctor gastroenterology outpatient procedure center
- Explain to the patient the procedure, connect them to monitoring equipment, reassure & comfort patients during procedures
- Prepare and present patient for procedure along with the patient chart
- Prepare and set up Endoscopy main rooms and middle room (bed prep, instrument set-up for procedure being performed, computer set up, supply set up)
- Help assist in all biopsy done during any procedure
- Label and document specimen and where the biopsy was removed from
- Keep track of supplies
- Restock and order supplies
- Clean Endoscopy rooms, maintain, troubleshoot & sterilize all endoscopy equipment.
Certified Medical Assistant
Dr. Ali Vaziri M.D.
01.2004 - 01.2007
- Serve as a lead team member for a busy gastroenterology medical practice
- Assist one MD in ensuring optimal patient care and smooth daily functioning of the office
- Demonstrate proficiency in taking patient medical histories and vital signs, answering phones, scheduling appointments, check in and check out patients, schedule procedures, ordering supplies for front and back office, obtaining prior authorizations for specialty referral or prescription’s when need be
- Ensure the cleanliness, sanitation and maintenance of exam rooms and equipment.
Education
Vocational School - Medical Assistant
Boston Reed
Fairfield, CA11.2003
High School Diploma -
VACAVILLE HIGH SCHOOL
Vacaville, CA06.2003
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Management
- Scheduling Coordination
- Budget Administration
- Project Management
- Multitasking and Organization
- Team Leadership
- Employee Supervision
- Goal Setting
- Staff Development and Training
- Office Management
- Strategic Planning
- Performance Improvement
- Administrative Management
- Leadership and Change Management
Extracurricular Jobs
- Seiu-UHW Steward
- Chief steward - Building A
- Co-Lead FUM meetings
- LMP OPS co lead ( back-up )
References
Fantastic references available upon request
Timeline
Flu / COVID Clinic Manager (Temporary)
Kaiser Permanente
07.2023 - 11.2023
Operations Coordinator (Temporary )
Kaiser Permanente
02.2023 - 09.2023
Operations Supervisor
Kaiser Permanente-Vacaville
01.2022 - Current
Contract Specialist
Kaiser- SEIU- UHW – Vacaville-Fairfield- Vallejo Call Center
01.2017 - 01.2019
Medical Assistant
Kaiser Permanente – Vacaville
01.2015 - 01.2022
Outpatient Scheduler front office Supervisor
Queen of the Valley Hospital
01.2012 - 01.2015
Certified Medical Assistant
Loffler-Barry & Morgese M.D. INC
01.2009 - 01.2013
Endoscopy Technician
Monterey Bay Endoscopy Center
01.2007 - 01.2009
Certified Medical Assistant
Dr. Ali Vaziri M.D.
01.2004 - 01.2007
Vocational School - Medical Assistant
Boston Reed
High School Diploma -
VACAVILLE HIGH SCHOOL
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