ERIN GUSTINE
Santa Clara,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence
Overview
6
6
years of professional experience
Work History
Legal Assistant
Immigration Law Group
2024.02 - Current
- Prepare petitions and filing copies for paralegals.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Organized documents to manage paper and electronic filing systems of clients.
EXECUTIVE PERSONAL ASSISTANT
Dr. Catherine Athans Consults
2023.04 - Current
- Manages and creates reports for petty cash and expenses
- Research and implement plans for classes and events including guest lists, invites, and resources
- Create email campaigns, engaging media content, and manage multiple social media platforms
- Make travel arrangements, manage reservations, as well as billing and bank transactions
- Managed all logistics in changing book distributors and input all data for publications
- Source and organize all materials and supplies for in office as well as in person events
- Produce various reports, presentations and briefs for creative director and distributors
- Devise and maintain office filing systems including finances and sensitive client materials.
OFFICE MANAGER
Bassett Furniture
2020.09 - 2023.04
- Maintained computer and physical filing systems along with client requests and services
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates between clients, 3rd party vendors, and logistics companies
- Developed and perfected standard operating procedures for all administrative employees.
SYSTEM SUPPORT
City Of Santa Clara - Silicon Valley Power
2018.04 - 2018.07
- Performed troubleshooting and maintenance of existing network systems
- Maintained computer systems, installed, and upgraded new systems
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity
- Effectively communicated with other system engineering personnel and senior executives on joint projects
- Configured hardware, devices, and software to set up workstations for employees
- Helped streamline repair processes and update procedures for support action consistency.
Education
Bachelor of Science, Microbiology -
Arizona State University
Tempe, AZ01.2017
Associate of Applied Science Microbiology -
Chandler-Gilbert Community College
Chandler, AZ05.2012
Skills
- Adobe
- Advanced MS Office Suite
- Creative Cloud Suite
- Office Management
- Data Entry
- Customer and client relations
- Document Editing
- Document Preparation
- Records Management
- Mail handling
- Multi-Line Phone Systems
- Office Equipment Maintenance
- Reception oversight
- Office Administration
- Social Media Management
- Customer Service-Oriented
- Fast Learner
Timeline
Legal Assistant
Immigration Law Group
2024.02 - Current
EXECUTIVE PERSONAL ASSISTANT
Dr. Catherine Athans Consults
2023.04 - Current
OFFICE MANAGER
Bassett Furniture
2020.09 - 2023.04
SYSTEM SUPPORT
City Of Santa Clara - Silicon Valley Power
2018.04 - 2018.07
Bachelor of Science, Microbiology -
Arizona State University
Associate of Applied Science Microbiology -
Chandler-Gilbert Community College
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