Erin N. Cole
Lake Stevens
Summary
ICD-9 Coding
CPR Certified
BLS Certified
WISHA Certified
HIPPA Certified
Working with Dentrix
Working with Eagle Soft
Working with DSN
Adaptable to any situation.
Overview
24
24
years of professional experience
Work History
Operations Mananager
Siliver Firs Implant and Family Dentistry
01.2017 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Reilly Smiles
03.2001 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
Office Manager
Mimi Smiles
01.2019 - 11.2019
- A/R and A/P
- Setting goals for office
- Human Recourses
- Claim Tracking
- Recall
- Setting up Membership Club
- Treatment Plan Presentation
- Submitting Claims
- Filling Schedule
- While doing the tasks at hand at Silver Firs
- I was there while she could get a more more stable staff strained and in placed. I was a contracted employee.
Office Manager
Craig Dental Group
03.2016 - 01.2018
- Presenting Treatment to patients
- Benefit Coordination
- Processing Claims
- Collecting payment at time of service
- Coordinating lab pick ups
- Coordinating appointments at specialty offices for patients
- Doing month end and year end reports
- Assisting with team development
CSR
Comcast
08.2010 - 09.2013
- Assisted Customers with repairing their Cable over the telephone
- Taking payments over the phone
- Upgraded or down graded packages over the phone
- Helped difuse difficult situations and turned them into positive ones
Office Manager
TLC Dental
11.2007 - 08.2010
- Meeting Daily Goals
- Scheduling Patients for Dr Production and Hygeine
- Assisting Patients with concerns with financial questions or simple clinical questions
- Taking emergency after hours calls for the doctor
- Employee development
- Coaching employees when needed
- Assisting with payroll
- Treatment plan presentation
- Benefit Coordination
- Posting payments
- Researching benefits for patients
- Turning rooms over
- Assiting with sterilization
Education
AAS - Health Care Management
EVCC
Everett, WA12.2020
Certificate - Business Computer Technology
Orange/ Ulster Boces
Goshen, NY12.1993
Regents High School Diploma - History/English
Minisink Valley High School
Slate Hill, NY12.1993
Timeline
Office Manager
Mimi Smiles
01.2019 - 11.2019
Operations Mananager
Siliver Firs Implant and Family Dentistry
01.2017 - Current
Office Manager
Craig Dental Group
03.2016 - 01.2018
CSR
Comcast
08.2010 - 09.2013
Office Manager
TLC Dental
11.2007 - 08.2010
Operations Manager
Reilly Smiles
03.2001 - Current
AAS - Health Care Management
EVCC
Certificate - Business Computer Technology
Orange/ Ulster Boces
Regents High School Diploma - History/English
Minisink Valley High School
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