Erin Nelsen
Austin,TX
Summary
Collaborative leader whose strengths are building and maintaining long term prosperous relationships with diverse clientele while promoting a highly engaged, empowering work culture.
Overview
15
15
years of professional experience
Work History
Operations Manager
Self
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them through transparent conversation and accountability.
- Managed inventory and supply chain operations to achieve timely and accurate services.
- Stay within compliance to assure food safety and legal compliance.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Executive Assistant
HPT Development
01.2010 - 05.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated with other employees and family members to ensure open communications and conflict resolutions.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent management by troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Education
Master of Arts -
School of Life
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Management
- Operations oversight
- Employee motivation
- Staff development
- Customer relationship management
Languages
Spanish
Professional Working
Timeline
Operations Manager
Self
09.2022 - Current
Executive Assistant
HPT Development
01.2010 - 05.2021
Master of Arts -
School of Life
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