Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Erin Newbold

Cape May Court House,NJ

Summary

Dynamic professional with a strong background in customer service at Walt Disney World Resort, excelling in problem-solving and teamwork. Proven event planning skills and leadership qualities, complemented by proficiency in Microsoft Word and PowerPoint. Committed to creating memorable experiences while maintaining high standards of service and safety. Fluent in English and Irish.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Disney Collage Program Intern

Walt Disney World Resort
09.2024 - Current
  • Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
  • Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
  • Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
  • Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
  • Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
  • Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
  • Collaborated with team members to maintain cleanliness and organization of various areas within the park.
  • Assisted guests with checking out at the cash register.
  • Assisted guests with mobile checkout.

Sales Associate

TJ Max
09.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Sold credit cards to guests and applied relevant discounts.

Disney College Program Intern

Walt Disney World Resort
07.2021 - 01.2022
  • Collaborated in professional team to solve workflow issues.
  • Participated in team-building activities that fostered a strong sense of camaraderie among fellow interns and staff members.
  • Ensured guest safety by enforcing established rules and regulations throughout the park premises consistently.
  • Attended regular training sessions to stay current on company policies, safety protocols, and operational updates.
  • Assisted guests at the register.
  • Helped run food to guests.
  • Made milkshakes in a very fast paced environment.
  • Bussed the dining rooms and outdoor dining areas to keep the restaurant looking clean.

Lifeguard

Liki Tiki Village Resort
12.2020 - 06.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Rented out life jackets to help keep small children safe.

Lifeguard

Morey's Piers And Beachfront Waterparks
05.2020 - 09.2020
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Attended Lifeguard in services to keep my training up to date.

Host

The Reeds At Shelter Haven
09.2019 - 12.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Helped bus tables and deliver drinks during busy times.
  • Provided comic relief and sports commentary in the sports bar setting.

Activities Assistant

Big Timber Lake Campground
05.2018 - 10.2018
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Helped plan large scale events at the campground such as Mardi Gras, Christmas in July, The Pirate and Princess Ball, and the Halloween celebration.
  • Participated in the events including the haunted house for Halloween.

Lake Attendant

Big Timber Lake Campground
05.2017 - 09.2017

Snack Bar Attendant

Big Timber Lake Campground
05.2015 - 09.2016
  • Monitored inventory and notified management of deficiencies or shortages.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Delivered exceptional customer service by attending to individual needs and preferences.
  • Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
  • Assisted guests at the cash register.
  • Cooked basic food items such as french fries and burgers.
  • Scooped ice cream.

Education

Bachelor of Arts - Psychology

Pennsylvania State University
University Park, PA
05-2024

Associate of Arts - Psychology

Atlantic Cape Community College
Mays Landing, NJ

High School Diploma -

Cape May County Technical High School
Cape May Court House
06-2018

Skills

  • Strong teamwork
  • Event planning experience
  • Leadership qualities
  • Time management expertise
  • Skilled in Microsoft Word and Powerpoint
  • Fluent in English and Irish
  • Conversational level in Welsh, German, Norwegian, and French
  • Basic level of Spanish and Italian
  • Singer

Accomplishments

I have completed the Disney Collage Program twice.

I

Certification

I am CPR certified.

I have a certificate in Hospitality and Tourism.

Languages

English
Native or Bilingual
Irish
Native or Bilingual
Welsh
Professional Working
German
Professional Working
Norwegian
Professional Working
French
Professional Working
Spanish
Limited Working
Italian
Limited Working
Swedish
Elementary
Finnish
Elementary

Interests

I danced for 12 years in a variety of styles including ballet, tap, Irish, jazz, hip hop, lyrical, and musical theater

I currently take voice lessons and have been doing so for nearly two years

I played rugby at the wing position for two seasons

I love to travel and learn new languages and cultures

I love watching sports and reading

Timeline

Disney Collage Program Intern

Walt Disney World Resort
09.2024 - Current

Sales Associate

TJ Max
09.2023 - 08.2024

Disney College Program Intern

Walt Disney World Resort
07.2021 - 01.2022

Lifeguard

Liki Tiki Village Resort
12.2020 - 06.2021

Lifeguard

Morey's Piers And Beachfront Waterparks
05.2020 - 09.2020

Host

The Reeds At Shelter Haven
09.2019 - 12.2019

Activities Assistant

Big Timber Lake Campground
05.2018 - 10.2018

Lake Attendant

Big Timber Lake Campground
05.2017 - 09.2017

Snack Bar Attendant

Big Timber Lake Campground
05.2015 - 09.2016

Bachelor of Arts - Psychology

Pennsylvania State University

Associate of Arts - Psychology

Atlantic Cape Community College

High School Diploma -

Cape May County Technical High School

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Erin Newbold