Erin Newbraugh
Morgantown,WV
Summary
Healthcare professional with solid background in providing high-quality patient care and clinical support. Recognized for collaborative teamwork and results-driven approach, consistently adapting to changing medical needs and priorities. Skilled in patient assessment, medication administration, and maintaining accurate medical records.
Overview
24
24
years of professional experience
Work History
Ambulatory Care Assistant
WVU Medicine-Dermatology-UTC
11.2023 - Current
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
Ambulatory Care Assistant
WVU Medicine-Family Medicine-UTC
05.2015 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Sales Manager/ Accounts
Aarons Sales and Lease
12.2011 - 06.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Representative
Aegis
05.2011 - 12.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teller
Citizens Bank
11.2007 - 11.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Receptionist
Meredith Realty Group
02.2008 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Assistant Manager
Dairy Queen
07.2001 - 05.2005
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Education
Associate Degree in Nursing - Nursing
West Virginia Junior College
Morgantown, WV11-2025
Certificate - Medical Assistant
OIC
Fairmont, WV05-2015
High School Diploma -
Kent Island High School
Stevensville, MD05.2005
Skills
- Compassionate care
- Mobility assistance
- Client confidentiality
- Adaptable approach
- Respectful and compassionate
- Dependable and responsible
- Time management
- Problem-solving
- Patient care
- Emotional support
- Relationship building
- Documentation
- Patient assessments
Timeline
Ambulatory Care Assistant
WVU Medicine-Dermatology-UTC
11.2023 - Current
Ambulatory Care Assistant
WVU Medicine-Family Medicine-UTC
05.2015 - 11.2023
Sales Manager/ Accounts
Aarons Sales and Lease
12.2011 - 06.2014
Customer Service Representative
Aegis
05.2011 - 12.2011
Receptionist
Meredith Realty Group
02.2008 - 08.2008
Teller
Citizens Bank
11.2007 - 11.2009
Assistant Manager
Dairy Queen
07.2001 - 05.2005
Associate Degree in Nursing - Nursing
West Virginia Junior College
Certificate - Medical Assistant
OIC
High School Diploma -
Kent Island High School