Erin Nicole Henderson

• Company Overview: (Austin & San Antonio Markets)
• Led a team of account executives in client support, achieving a 95% customer satisfaction rate.
• Managed onboarding and offboarding processes efficiently.
• Trained & communicated with people of all different personalities & learning styles.
• Oversaw all accounting duties, including invoice production, payroll, and financial reporting using QuickBooks with a 99% accuracy rate.
• Maintained office records & managed office facilities & equipment.
• Administered Callcap program to generate reports, ensuring accurate tracking and reporting of all client communications.
• Collaborated with graphic designers & marketing experts to meet pagination criteria, ensuring timely and error-free production for every print cycle & deadline.
• Helped develop protocols & procedures, along with budgeting, managing office expenses, cost control & office efficiency.

(Began as a volunteer in this position in 2014, later transitioned into part time staff.)

• Developed & implemented age-appropriate children's ministry program for children from Nursery to 5th grade, fostering a nurturing environment that increased attendance.
• Recruits, trains, and supervises a team of 40+ members.
• Created Standard Operating Procedures for interactive, effective teaching aligned with church goals.
• Established strong relationships with parents through regular communications and organizing annual family outreach events to strengthen community ties and attract new members.
• Successfully planned and led Vacation Bible School, community events, and summer camps, engaging children each season.
• Designed and executed lesson plans using ThinkOrange curriculum, incorporating Bible stories, music, and activities to support spiritual growth.
• Assisting in budgeting and expense tracking, maintaining a 100% accuracy rate in financial record-keeping alongside the Children's Pastor.