Erin Nicole Henderson

• Company Overview: (Austin & San Antonio Markets)
• Led a team of account executives in client support, achieving a 95% customer satisfaction rate.
• Managed onboarding and offboarding processes efficiently.
• Trained & communicated with people of all different personalities & learning styles.
• Oversaw all accounting duties, including invoice production, payroll, and financial reporting using QuickBooks, with a record of 99% accuracy.
• Maintained office records & managed office facilities & equipment.
• Administered Callcap program to generate reports, ensuring accurate tracking and reporting of all client communications
• Collaborated with graphic designers to meet pagination criteria, ensuring timely and error-free production for every print cycle
• Helped develop protocols & procedures, along with budgeting, managing office expenses, cost control & office efficiency.

●Developed and implemented age-appropriate children's ministry programs for children
from Nursery to 5th grade, fostering a nurturing environment that increased attendance by
15%.
● Recruits, trains, and supervises a team of 40+ members, with a 98% team retention rate
Created Standard Operating Procedures for interactive, effective teaching aligned with
church goals.
●Established strong relationships with parents through regular communications and
organized 10+ annual family outreach events to strengthen community ties and attract new
members.
●Successfully planned and led Vacation Bible School, community events, and summer camps,
engaging over 200 children each season.
●Designed and executed lesson plans using ThinkOrange curriculum, incorporating Bible
stories, music, and activities to support spiritual growth.
●Assisted in budgeting and expense tracking, maintaining a 100% accuracy rate in financial
record-keeping alongside the Children's Pastor.