Erin Nosek
Rockaway Park, Queens
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
Work History
Bartender
Cabo
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Harbor Light Pub
10.2022 - 07.2023
- Assist in the preparation of food items and ensure that all food is served at the proper temperature
- Demonstrate a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
- Exhibit strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Demonstrate a high level of multitasking by efficiently handling multiple orders at once
- Handle large amounts of cash daily
Bartender
Mcgillicuddy's
01.2021 - 09.2022
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Ensured efficient service by memorizing all drink recipes and calculating accurate pour amounts
- Provided bar staff with training and guidance, resulting in improved customer service standards
- Demonstrated knowledge of the bar's menu and drink recipes to customers
- Up-sold menu items to increase profits
Shift leader, Bartender
Charlie Brown's Steakhouse
01.2018 - 12.2020
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
- Monitored guests’ alcohol consumption and followed responsible alcohol service protocols
- Greeted customers in a friendly and professional manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Hudson
05.2019 - 11.2019
- Hobbies
- Playing Guitar and Piano
- Make-up application and styling hair
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Responsible for leading a team of 4-5 servers
- Bartender at Shadows
Server
Cracker Barrel
03.2017 - 05.2019
Server, counter person
Pizza Shop
02.2017 - 10.2017
Front Desk Receptionist
Overtones Salon
02.2016 - 09.2017
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Managed booking appointments for various stylist as well accommodating their personal schedules and hours
- Recommending appropriate hairstyles and hair care products according to the customer's hair type and lifestyle
- Recommending hair products based off of what the stylist suggested for the client
- Maintained cleanliness and inventory of the products the company sold
Chili's
11.2015 - 03.2017
Server
Ruby Tuesday
08.2014 - 11.2015
Server
Mama Theresa
09.2013 - 07.2014
Education
Criminal Justice, Human Service
SUNY Orange
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2021
High School Diploma - undefined
Pine Bush High School
Pine Bush, NY2013
Skills
- Effective Team Leader
- Customer Service
- Organizational Skills
- Critical thinking and problem
- Solving
- Management Skills
- Active Listening
- Creative Thinking
- Detail Oriented
- Excellent Communication
- Skills
- Proficient in
- Excel
- PowerPoint, Word
- Safe Serving Knowledge
- Custom Drink Preparation
- Managing Cash Register
- Measurement Accuracy
- Warm and Friendly
- Cash Handling
- Customer Relationship Management
- Customer Needs Assessments
Timeline
Bartender
Cabo
07.2023 - Current
Server
Harbor Light Pub
10.2022 - 07.2023
Bartender
Mcgillicuddy's
01.2021 - 09.2022
Hudson
05.2019 - 11.2019
Shift leader, Bartender
Charlie Brown's Steakhouse
01.2018 - 12.2020
Server
Cracker Barrel
03.2017 - 05.2019
Server, counter person
Pizza Shop
02.2017 - 10.2017
Front Desk Receptionist
Overtones Salon
02.2016 - 09.2017
Chili's
11.2015 - 03.2017
Server
Ruby Tuesday
08.2014 - 11.2015
Server
Mama Theresa
09.2013 - 07.2014
Criminal Justice, Human Service
SUNY Orange
High School Diploma - undefined
Pine Bush High School
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