Erin O'Brien
Renton,Washington
Summary
Driven to excel, I leveraged my exceptional customer service and CRM proficiency at Ruffneck Wear Inc., enhancing client relationships and surpassing sales targets. As a founder, I spearheaded innovative strategies, boosting growth and fostering a culture of achievement. My blend of analytical thinking and interpersonal communication has consistently propelled revenue and client satisfaction.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Ruffneck Wear Inc.
01.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Startup Founder
Ruffneck Wear Inc.
07.2007 - 07.2023
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
- Established strong partnerships with key industry players for greater market presence.
- Increased company growth by developing and implementing innovative business strategies.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Implemented effective marketing campaigns to increase brand recognition and attract new customers.
- Mentored employees for professional growth, promoting a culture of learning within the organization.
- Secured funding for the startup by delivering persuasive pitches to investors.
- Managed financial resources effectively, maintaining profitability throughout various stages of growth.
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05.1993
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Relationship Development
- Adept multi-tasker
- Superior organizational skills
- Upselling and Cross Selling
- Customer Relationship Management
- Email and Phone Etiquette
- Organized and Efficient
- Driven
- Issue Resolution
- Data Entry
- Interpersonal Communication
- Relationship Building
- Client Relationship Management
- CRM proficiency
- Order Management
- Customer Relationship Building
- Rapport Building
- Salesforce CRM
- Analytical problem solver
- Relationship building and management
- Sales expertise
- Closing Techniques
- B2B Sales
- Key relationship management
- Sales closing
- Salesforce
- Contract Management
- Analytical Thinking
- Prospect Follow-Up
- Lead Qualification
- Client Retention
- Consultative Sales Approach
- Lead Generation
- Revenue Growth
- Persuasive negotiator
- Sales Cycle Management
- Goals and performance
- Networking enthusiast
- Pipeline Development
- Territory Management
- Sales Pipeline Management
- B2C Sales
- Cold-calling
- Sales Presentations
- Revenue Forecasting
- Sales Representative of the Month Award
- Objection handling
- Payment Processing
- Account Acquisition
- Warm Calling
- Multitasking Abilities
- Teamwork and Collaboration
- Excellent Communication
Timeline
Inside Sales Representative
Ruffneck Wear Inc.
01.2024 - Current
Startup Founder
Ruffneck Wear Inc.
07.2007 - 07.2023
Bachelor of Science - Sociology
Arizona State University
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