Erin O'Brien
Mechanicville,NY
Summary
Licensed practical nurse with strong attention to detail and a commitment to customer service excellence. Demonstrated expertise in monitoring vital signs, educating patients, and accurately documenting care to enhance health management outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Schenectady Center for Nursing and Rehabilitation
Schenectady, New York
11.2010 - Current
- Administered medications and treatments per healthcare provider prescriptions and established protocols.
- Monitored patient vital signs, reporting changes to nursing teams promptly.
- Collaborated with interdisciplinary teams to create individualized care plans for patients.
- Educated patients and families on health management and recovery strategies to enhance understanding and compliance.
- Trained new nursing staff on facility protocols and care procedures, improving onboarding process and team readiness.
- Observed and documented significant changes in patient conditions, notifying registered nurses or physicians.
- Monitored vital signs, fluid intake and output levels, and glucose levels, ensuring timely interventions based on medical test results.
Customer Service Representative
Computer Sciences Corporation
East Greenbush, New York
05.2006 - 01.2009
- Answered incoming calls, delivering high-level professionalism and knowledgeable service.
- Assisted customers with product inquiries, billing questions, and service issues to facilitate resolutions.
- Resolved customer complaints by applying established protocols to ensure satisfaction.
- Engaged with customers to identify needs and recommend tailored solutions.
- Documented customer interactions in CRM system to enhance future support.
Education
Practical Nursing
Capital Region Career And Technical School
Albany, NY06-2010
Skills
- Medication administration
- Vital sign monitoring
- Medication reconciliation
- Pulse oximetry tracking
- Documentation accuracy
- Patient education
- Family education
- Interdisciplinary collaboration
- Time management
- Attention to detail
- Customer service excellence
- Staff development
Certification
Licensed Practical Nurse
Timeline
Licensed Practical Nurse
Schenectady Center for Nursing and Rehabilitation
11.2010 - Current
Customer Service Representative
Computer Sciences Corporation
05.2006 - 01.2009
Practical Nursing
Capital Region Career And Technical School