Erin ODay
Portland,OR
Summary
Proactive and meticulous Office Manager with proficiencies in customer service and creating marketing materials for company branding. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Office Manager
Frost Integrated Pest Management LLC
06.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated customer information and billing accounts for the company database.
- Oversaw office inventory
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments and handled routing for Service Technicians.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Gas Station Attendant
76 Gas Station
03.2022 - 06.2022
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Promoted special offers and discounts to customers to maximize sales.
- Followed safety protocols while working, avoiding accidents and injuries.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Pumped gas for guests and took payments.
Homeschool Educator
Self Employed
09.2019 - 01.2020
- Adapted teaching methods and lesson plans to changing student needs.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Created and developed lesson plans to meet students' academic needs.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
Education
Business Administration And Management
Portland Community College
Portland, OREntrepreneurship & Business Administration
Heald College
Portland, ORSkills
- Mail Handling
- Inquiry Requests
- File and Data Retrieval Systems
- Scheduling Software
- Policy and Procedure Modification
- Email Correspondence
- Administration and Operations
- Vendor Liaising
- Credit and Collections
- Billing and Invoicing
- Customer Relations
- Job Bidding
- Calendar Management
- Handling Complaints
- Microsoft Office
- Client Correspondence
- Written Communication
- Office Supplies and Inventory
- Scheduling
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs
Timeline
Office Manager
Frost Integrated Pest Management LLC
06.2022 - Current
Gas Station Attendant
76 Gas Station
03.2022 - 06.2022
Homeschool Educator
Self Employed
09.2019 - 01.2020
Business Administration And Management
Portland Community College
Entrepreneurship & Business Administration
Heald College
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